What are the responsibilities and job description for the Case Manager Supervisor position at City and County of Broomfield?
CCOB Mission Statement:
"Working in partnership with the community, the City and County of Broomfield provides excellent services in an efficient, respectful and courteous manner to enhance and protect the environment and quality of life of Broomfield residents."
Supervises team members who may interview and determine eligibility for all assistance programs such as Financial Programs, Medicaid Programs, and Food benefits for initial and ongoing applicants/participants or who may provide direct customer service, administrative, or support functions to various internal and/or external customers. This position will direct, plan, motivate, and organize all team members to correctly apply the county, state, and federal rules, regulations, and procedures. Monitors caseloads and team performances, perform research, and oversees accurate and timely processing of program benefits and rules and regulations. Provides professional support, supervises workflow for program area staff, and coordinates special projects.
Salary Range: $42.91 - $52.45/hour | Free Recreation Center Pass (Gym & Pool) |
19 days paid vacation 10 sick days per year 12 paid holidays | Excellent Medical, dental, & vision insurance |
6% employer retirement match | Wellness discount on insurance premiums available |
(The following statements are illustrative of the essential functions of the job. The City and County of Broomfield retains the right to modify or change the duties or responsibilities and additional functions of the job at any time. Examples of duties are not intended to be all-inclusive or restrictive.)
Organizes and schedules the workflow and staffing for a unit of Eligibility Case Managers, which may include Administrative positions.
Supervises staff in area of responsibility. Administers and makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective actions.
Assists and advises subordinates as necessary, resolves problems as non-routine situations arise, and ensures adherence to established policies, procedures, and standards. Communicates changes in policy and procedures to direct reports and implements them as directed.
Ensure the design and implementation of program procedures meet or exceed Federal and State guidelines, eligibility, fiscal, records management, performance, and customer service goals and standards. Audit processes, identify opportunities for improvement, and consult with staff and management for implementation. Complete Quality Assurance case reviews
Work with Program/Department Manager to develop priorities around strategic planning for the unit. Ensure alignment, consistency and coordination with our teams within Human Services.
Education
High School Diploma/GED - required
Associate’s Degree or 60 semester hours from an accredited college or university - preferred
Experience
3 years experience in public assistance program eligibility (Adult Assistance, Self-Sufficiency, TANF, Colorado Works, or Food Stamps).
Colorado Benefits Management System experience - required.
Supervisory experience - preferred.
OR
Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience
NECESSARY SPECIAL REQUIREMENTS - Must be at least 21 years of age. Must possess and maintain a valid driver's license and safe driving record for continued employment. Applicants must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: oral board, reference checks, driving record through DMV, background checks including police check, child abuse, child support payment and sex-offender registry checks. Incumbents assigned to Child Support/ACSES must pass suitability requirements and submit to updated background checks/fingerprint checks in order to meet the Colorado Division of Child Support Services requirements.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The noise level in the environment is moderate. Work requires primarily indoor activities. Work is generally scheduled Monday through Friday with some evening and weekend hours and may be performed in City/County work locations and/or, under approval, from at-home or other approved remote work locations. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to sit, talk or hear, walk and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, stand, climb or balance, stoop, kneel, crouch, or crawl. Physical demands are described as sedentary (exert up to 10 lbs. of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body). Travel by automobile is required to attend professional meetings or to coordinate the division's activities with other outside agencies. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Salary : $89,253 - $109,096
