About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting salary range for this position is $70,000.00 - $82,397.00 / year , based on experience and education.
We also offer generous benefits for full-time employees which include but are not limited to :
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location
The City and County of Denver supports a hybrid workplace model. Current DOTI policy requires a minimum of 3 days per week in the office. Employees must work within the state of Colorado on their off-site days.
What You'll Do
The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website.
DOTI's Commitment to Equity :
DOTI is committed to providing attention and resources to the areas, assets and people of the city with the greatest need. Through equitable contracting, equitable investments, and equitable workforce development.DOTI's culture revolves around four key principles : (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results.DOTI's Wastewater Management Division is currently hiring an Associate Application Support Administrator. As an Associate Application Support Administrator, you will :
Systems Administration : Independently works with project stakeholders to identify, document, and validate system architecture, requirements, and project goals for current utility billing applications and be part a key part of the future transition towards a consolidated utility billing application.Data Management & Analysis : Manage data, such as customer and logistical data, in our current applications. And perform routine data audits to ensure customer data is accurate and secure. Examples of the application / tools currently in use : Oracle, SQL Server, ESRI GIS, Salesforce, Zuora, Snowflake, Microsoft PowerBI, Python, and other data analysis tools.Standard and Process Development : Develops and implements standards, best practices, and methodologies for application utilization, business process improvements, data management, application interfaces, and reporting. Documents procedures, service-level agreements (SLAs), and methodologies related to application systems.Cross-Functional Collaboration : Liaise with the Wastewater Management Operations, Wastewater Management Customer Service, Technology Services, and other divisions within DOTI to ensure data integrity and application efficiency.Continuous Improvement : Regularly review and refine established processes and standards within DOTI-Wastewater Management to adapt to new technology, business needs, and industry best practices, and identify and address inefficiencies. Foster a culture of continuous process improvement.Issue Identification & Reporting : Identifies, documents, and reports potential issues related to application interfaces, data import / export processes such as duplicative data, billing and inventory accuracy, and other system functionalities.Data-Driven Decisions : Utilize data analysis and insights to inform decision-making processes that support and enhance our customer support systems to both internal and external stakeholders. Ensure actions are based on accurate, objective data rather than assumptions. Apply data to identify trends, measure performance, and drive continuous improvement across projects and initiative to all City and County Residents.Applications and Software : Assist / Manage DOTI-specific software and system data analysis / reporting. Experience or familiarity with database systems such as Oracle, SQL Server, Snowflake. And data analysis tools such as PowerBI, Pandas, and Python.What You'll Bring
We are seeking proactive individuals with a commitment to continuous process improvement and a meticulous attention to detail. The ideal candidate for this role should be able to work independently with minimal guidance, while also thriving in collaborative environments.
Our ideal candidate possesses some or all the following experience, skills, and characteristics :
Experience and knowledge in applications / software administrationFamiliarity with or the ability to learn Oracle, SQL Server, ESRI GIS, Salesforce, Zuora, Snowflake, Microsoft PowerBI, Python.Track record of successfully implementing new systems or applications within large, complex business unitsStrong analytical and critical thinking skills with the ability to analyze complex situations, identify key issues, and devise well-reasoned solutionsEffective communication skills to relay complex technical concepts to individuals with varying levels of expertiseAbility to think creatively and propose innovative solutions to complex problemsRequired Minimum Qualifications
Education requirement : Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a directly related fieldExperience Requirement : Two (2) years of Information Technology experience maintaining, implementing, and modifying off the shelf application softwareEducation / Experience Equivalency : One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirementsLicense / Certifications : NoneApplication Deadline
This position is expected to stay open until 11 : 59 PM MST on Friday, March 14, 2025. Please submit your application as soon as possible to ensure consideration.
About Everything Else
Job Profile
CD3064 Applications Support Administrator Associate
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
62,186.00 - $102,607.00
Starting Pay
70,000.00 - $82,397.00 / year
Agency
Dept of Transportation & Infrastructure
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and / or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Salary : $62,186 - $102,607
