What are the responsibilities and job description for the IT manager of project implementation position at City and County of Denver?

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary target range we are looking to offer is between $140,000 - $165,000. We also offer generous benefits for full-time employees which include but are not limited to :

140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year.
Competitive medical, dental and vision plans effective within 1 month of start date.
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
457 (b) Retirement Plan (no early withdrawal fee!)
STD, LTD, HSA, FSA, Life Insurance
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
Tuition Reimbursement (up to $2000 / year), We Qualify for Student Loan Forgiveness Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus / train rides)

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

We are seeking an experienced IT manager of project implementation who can, using his or her managerial and technological skills to make the team more efficient. In this role, the candidate will analyze our current solutions, systems, and assets, recommend, and implement solutions and upgrades, and provide coaching, mentoring, and training to staff.

Job duties and responsibilities of this position include, but are not limited to, the following :

Lead the PWCS project management team to assure it provides superior customer service. Acts as escalation point to handle customer issues / concerns

Manage the order intake and distribution to the PWCS project management team.

Oversee the financial procurement of projects the project management team encounters.

Regulated telecommunication services management. Inventory and asset management and Service provider and vendor management

Set goals for the team, manage individual and team performance, hold recurring one-on-one meetings with team members, develop the team through training and coaching, and lead recruitment efforts for vacant positions

Develop and monitor metrics for team performance and Customer Satisfaction, including service ownership for Incident Management and Service Requests to ensure they meet Business Technologies process standards and the needs of DEN

Participate in the development and review of budgetary requests related to the needs of the team, and delivery of services supported by the team

Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards

Services include Voice, Data and Video services to DEN operations, City & County of Denver agencies, as well as via the BT Tennant Telecommunication Services (TTS) program provide IT services to DEN’s business partners including airlines, concessionaires, and tenant customers

Contributes to the development and implementation of strategic goals and objectives. Ensures technology goals and objectives are met and services are being provided efficiently and effectively; takes corrective action when needed

What You’ll Bring

Denver International Airport () is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.

We are looking for candidates with the following skills and experience :

Deciding and Initiating Action - Takes responsibility for actions, projects, and people; makes quick, clear decisions which may include tough choices, after considering risks. Delivering Results - Sets high standards for quality, quantity, and timelines. Focuses on customer needs and satisfaction.

Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations. Influencing - Collaborates with, persuades, and influences others.

Coaching - Provides others with clear direction, motivates, and empowers. Recruits staff of a high caliber and provides staff with development opportunities and coaching.

Strong communication, interpersonal, and collaboration skills for effective interaction with technical and non-technical stakeholders.

High level of dedication and commitment to the success of the team and organization.

Possesses sound judgment and decision-making abilities, especially in complex situations with both short-term and long-term considerations.

Experience with IT service management (ITSM) frameworks and methodologies (e.g., ITIL)

Proficiency with some or all : Microsoft 365, Active Directory, Exchange, Multifactor Authentication (MFA), Proofpoint, Azure, AWS, Power Shell, Ansible automation platforms, terraform, PCR360 and VMWare.

Required Minimum Qualifications

Education : Bachelor's Degree in Computer Science, Mathematics, Business, or a related field.

Experience : Three (3) years of professional level information technology work at the type and level of a senior or full performance professional.

Experience Equivalency : One (1) year of the appropriate type and level of experience may be substituted for each required year of posthigh school education. Additional appropriate education may be substituted for the minimum experience requirements.

Licensure & Certification- None

Application Deadline

This position is expected to stay open until February 28th, 2025 . Please submit your application as soon as possible and no later than February 28th, 2025, date at midnight to ensure consideration.

FBI Background Check : FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and / or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical / drug test may be required.

Snow / Emergency Duties : Denver International Airport is a 24 / 7 / 365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees may be required to work extended hours and / or shifts.

About Everything Else

Job Profile

CI2787 IT Manager

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type

Unlimited

Position Salary Range

122,009.00 - $207,415.00

Starting Pay

Based on education, experience and internal equity

Agency

Denver International Airport

For information about right to work, click for English or for Spanish.

Salary : $122,009 - $207,415

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