INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II

Position Information

Do you have IT Help Desk experience?

Apply for Information Technology Support Technician II today!

The Board Of Water Supply , Information Technology Division Is Hiring For An Information Technology Support Technician II in Honolulu. The Position Provides Technical Assistance And Support To Board Of Water Supply Computer Users Over The Phone, And In-person At All Board Of Water Supply Work Sites. Duties And Responsibilities Of The Position Include, But Are Not Limited To The Following:

• Assembles, installs, configures, tests, maintains, troubleshoots and resolves problems and provides user support and training for PC hardware, software and peripheral equipment
• Works independently, but has the ability to escalate problems and issues when necessary
• Purchases, receives and processes invoices for Information Technology (IT) hardware, software, equipment, services and supplies (e.g., desktops, notebooks, tablets, toughbooks, and Pocket PC hardware and software, printers, scanners, digital cameras, phones, server hardware and software, switches, routers, telephone server hardware and software, hardware and software maintenance agreements, network wiring services, etc.).
• Manages IT assets and performs a variety of complex clerical and routine administrative work in preparing, reviewing, evaluating and refining IT records, forms, materials and documents.
  
  

Apply today! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job opening as well as future vacancies for this job title.

Additional Job Information

Applications must be submitted online by February 1, 2025 , 11:59 p.m., Hawaii Standard Time (HST) to be accepted.

Some Notifications May Be Sent Via E-mail. You Are Responsible For Monitoring Instructions And Correspondence From This Office By Checking Your Email Account In a Timely Manner. To Ensure Proper Delivery, Please Make Sure You:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e-mail notices;
• check your spam folders; and
• add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.
  
  

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:

Equivalent to graduation from high school. Responsible work experience which demonstrated the ability too perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:

Two years of specialized work experience which demonstrated effective use of personal computers, peripheral equipment, and a variety of applications such as word processing, electronic mail, spreadsheet, and data base management, one year of which must have involved providing technical assistance and advice to users in resolving hardware and software problems by diagnosing and interacting with the users to provide technical instruction and information.

Such Experience Must Have Demonstrated:

• Knowledge of personal computers, peripheral equipment such as printers, modems, disk drives, and scanners, and various application software such as word processing, electronic mail, spreadsheet, data base, etc.;
• Knowledge of basic networking concepts;
• Knowledge of basic diagnostic methods and procedures to resolve user problems and the ability to provide effective on-site and telephone support services to system users in the diagnoses and resolution of user problems;
• Knowledge of methods and techniques of training for individuals and groups and the ability to plan, coordinate and provide technical assistance, instructions, and training on the proper use of a variety of computer equipment and application programs;
• Ability to install and maintain personal computer hardware and software applications based on established practices and procedures;
• Ability to evaluate software programs' functionality and effectiveness in meeting user needs;
• Ability to plan, organize and work independently.
  
  

Substitution:

An Associate of Science (AS) degree in Computer Science from a regionally-accredited college or university may be substituted for up to one year of the required experience.

A Bachelor's degree in Information Computer Science (ICS) or Management Information Systems (MIS) from a regionally-accredited four-year college or university may be substituted for the two years of required experience.

Verification Requirement : You must submit evidence of your education in order to be given credit for the substitution. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail in a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.

LICENSE REQUIREMENT:

Valid driver's license (Type 3/automobile), prior to appointment.