What are the responsibilities and job description for the 9174 - Manager IV - Public Outreach and Engagement Manager - SF Municipal Transportation Agency[...] position at City and County of San Francisco?
9174 - Manager IV - Public Outreach and Engagement Manager - SF Municipal Transportation Agency, External Communications, Marketing, and Outreach Division
- Full-time
- Job Code and Title : 9174-Manager IV, Municipal Transportation Agency
- Fill Type : Permanent Exempt
APPOINTMENT TYPE : Permanent Exempt - Full Time - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Application Opening : January 8, 2025
Deadline to Apply : 11 : 59pm Pacific Time on January 24, 2025
Recruitment ID : PEX-9174-153394
Salary : $152,802 - $195,026 annually (Range A)
Applicants must complete the supplemental questionnaire AND the online application by the filing deadline. Your application will not be reviewed without a completed supplemental questionnaire AND online application.
Division : External Communications, Marketing and Outreach
Section / Unit : Public Outreach and Engagement- Major Corridors and Transit Communications
Work Hours : Monday – Friday, 9 : 00am - 6 : 00pm
The San Francisco Municipal Transportation Agency (SFMTA) connects San Franciscans with their communities to enhance the economy, environment and the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees responsible for the management of all ground and some underground transportation in the city.
Division Description :
The External Communications, Marketing & Outreach Division is responsible for managing communications, marketing, and outreach to engage and share information with agency customers, stakeholders, partners, consultants, the media, and the public for the SFMTA. The division handles media and public relations; public outreach and engagement; marketing and creative services; digital communications and social media; public events; and customer communications.
The Public Outreach and Engagement Team Strategy (POETS) provides standards, guidance, and resources to support the division’s engagement with customers, stakeholders, and the public for our array of transportation services, as well as capital improvement plans and projects that affect the communities we serve. We facilitate outreach and engagement with a variety of stakeholders including merchant, neighborhood, and advocacy groups, businesses, elected and government officials, metropolitan planning organizations, media, and other stakeholders, with a goal of soliciting meaningful public participation.
Position Description :
Under general supervision of the Director of External Communications, Marketing and Outreach, the 9174 Manager IV, Public Outreach and Engagement Manager will oversee and support communications and outreach related to the successful completion of infrastructure projects and transit service changes. They will lead the communications staff that engages in outreach and communicates potential modifications to the entire Muni system with the goals of improving connectivity, reducing crowding, and enhancing the customer experience along both light rail and bus corridors.
The role includes managing all aspects of disseminating public information and engaging public participation in accordance with the SFMTA’s Public Outreach and Engagement requirements, grounded in principles of equity, diversity, and inclusion. Responsibilities include identifying and tracking key milestones; managing mid-level staff; developing presentations for public meetings and board presentations; staffing community meetings; answering public inquiries and sunshine requests; managing internal and external project website content; and documenting public activities and follow-ups. The position works closely with other divisions to ensure coordinated and cohesive communications.
Examples of Important and Essential Duties
Minimum Qualifications :
Substitution :
Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Nature of Work :
The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, and occasional lifting of objects weighing up to 15 pounds.
Notes :
1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One (1) year full-time experience is equivalent to 2000 hours.
Desirable Qualifications :
The stated desirable qualifications may be used to identify candidates advancing to the interview process.
Verification :
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Selection Process :
Applications will be screened for relevant qualifying experience. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their protected category under the law.
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Salary : $152,802 - $195,026
