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Public Outreach and Engagement Manager

San Francisco Municipal Transportation Agency (SFMTA)
San Francisco, CA Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/22/2025

9174 - Manager IV - Public Outreach and Engagement Manager - SF Municipal Transportation Agency, External Communications, Marketing, and Outreach Division

Recruitment : RTF0153393-01126724

Published : January 08, 2025

Accepting applications until : January 24, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

APPOINTMENT TYPE :

Permanent Exempt - Full Time - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Salary : $152,802 - $195,026 annually (Range A)

  • A cover letter and resume must be attached to the online application.

Applicants must complete the supplemental questionnaire

the online application by the filing deadline. Your application will not be reviewed without a completed supplemental questionnaire

online application.

Division : External Communications, Marketing and Outreach

Position Description :

Under general supervision of the Director of External Communications, Marketing and Outreach, the 9174 Manager IV, Public Outreach and Engagement Manager will be responsible for overseeing and supporting communications and outreach related to the successful completion of infrastructure projects and transit service changes. They will lead the communications staff that engages in outreach and communicate potential modifications to the Muni system to improve connectivity, reduce crowding, and enhance the customer experience. The Manager IV sets priorities for the group and has overall responsibility for assisting Transit Planning with the communications related items needed to implement service change projects.

Examples of Important and Essential Duties

  • Manages programs, operational activities, and projects of the SFMTA’s Public Outreach and Engagement Team Strategy.
  • Manages staff to deliver communications and outreach related to service planning change implementations.
  • Oversees the development and distribution of public and staff information materials.
  • Ensures timely dissemination of information to maximize participation throughout the various stages of projects.
  • Develops and maintains an effective communication system designed to solicit community, staff and stakeholder input.
  • Coordinates with other units / divisions or city departments for collaborative projects.
  • Directs the allocation of resources to achieve timely outcomes and measurable goals within budget.
  • Prepares or directs the preparation of reports, memoranda, and correspondence.
  • How to qualify

    Minimum Qualifications :

  • Possession of a baccalaureate degree from an accredited college or university; AND
  • Five (5) years of professional-level experience in communications and public outreach and engagement; AND
  • Three (3) years of above experience must include supervising professional-level staff.
  • Desirable Qualifications :

  • Five (5) years of experience in project and people management.
  • Experience in complex outreach and stakeholder engagement.
  • Strong public relations skills.
  • Familiarity with the Muni transit network.
  • Verification :

    Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

    Selection Process :

    Applications will be screened for relevant qualifying experience. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

    The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.

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    Salary : $152,802 - $195,026

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