What are the responsibilities and job description for the Director of Communications, Executive Director's Office - SF Municipal Transportation Agency (9183) position at City and County of San Francisco?
Job Description
Company Description :
The San Francisco Municipal Transportation Agency (SFMTA) is a City and County of San Francisco department responsible for managing all ground transportation in the city. The SFMTA has oversight over the Municipal Railway (Muni) public transit and bicycling, paratransit, parking, traffic, walking, and taxis. The mission of the agency is to connect San Francisco through a safe, equitable, and sustainable transportation system. Our vision is a city of diverse and vibrant neighborhoods seamlessly connected by safe, reliable, affordable transportation for all.
Position Description :
The Director of Communications will serve as the chief communications strategist for the San Francisco Municipal Transportation Agency (SFMTA), overseeing executive communication, internal communications and management, strategic communications, government affairs, media and public relations, community engagement and outreach, marketing, and other duties as assigned. This is an executive leadership role tasked with ensuring transparent, proactive, and consistent messaging that aligns with the agency's mission to improve transportation access and safety for all San Franciscans. Reporting directly to the Director of Transportation, the Director of Communications is a core member of the agency’s executive team. This role manages a dynamic team and coordinates closely with agency partners to build public trust and foster collaboration.
Examples of Important and Essential Duties :
- Strategic Communications :
Ensure that the organizational structure within the Communications Division is aligned to deliver high-quality service to the agency.
Develop metrics to evaluate the effectiveness of communication strategies and make data-driven adjustments.
Oversee the team that manages SFMTA’s city, state, and federal policy strategy, including budget requests and legislation.
Support agency spokespeople to ensure timely and accurate responses to media inquiries and public concerns that support the agency’s long-term goals.
Coordinate strategy for public hearings, workshops, and community meetings to gather feedback and ensure transparency across the agency.
Oversee public relations and media training for the Director of Transportation, the Director of Streets, and additional key agency staff.
Oversee agency-wide marketing initiatives.
Nature of Work : This is a 24-7 agency with the expectation that you will work as required to handle crisis communications, media events, and coordination with agency and community partners in the evenings and on weekends, as needed.
Working Relationships : This position will work closely with the Director of Transportation, Board of Directors, Division leads, agency staff, the press, and other city, state, and federal partners.
Qualifications
Minimum Qualifications :
1. Possession of a baccalaureate degree from an accredited college or university AND ;
2. Ten (10) years of verifiable, full-time experience in public relations, communications, or media management. This experience must include three (3) years of management experience.
Substitutions :
Notes :
Every application is reviewed to ensure that the minimum qualifications are met as listed in the job announcement. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and / or Education for considerations taken when reviewing applications.
Desirable Qualifications :
The stated desirable qualifications may be used to identify candidates advancing to the interview process and / or to identify job finalist(s) at the end of the selection process when referred for hiring.
Additional Information
Verification :
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https : / / sfdhr.org / how-verify-education-requirements .
Note : Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Process :
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.
All your information will be kept confidential according to EEO guidelines.
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
