Automotive Service Coordinator/Customer Service

City Auto is on the hunt for an active self-starter who thrives in a fast-paced, high-pressure environment. We seek someone who wants to grow within our company, being given the tools and opportunity to learn a whole department inside and out. Most importantly, you must be someone our customers can trust. As a Customer Service Representative, you will play a crucial role in handling incoming guests, answering phones, and more.

This role comes with significant responsibilities, but the experience and skills you will gain are invaluable. The ideal candidate is extremely organized, handles pressure well, and is technologically inclined. You should be capable of juggling multiple tasks at once with ease. We take pride in our exceptional service team and are now seeking a standout individual to join us. Regardless of your level of automotive experience, we value attitude and eagerness to learn over "perfect" experience.

Responsibilities

• Ensures proper repair order documentation.
• Reviews job status frequently
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Schedules maintenance for service department vehicles and equipment.
• Coordinates with all other departments effectively and consistently about issues and daily operation
• Maintains high customer satisfaction ratings.
• Maintains a clean work area.
• Maintains a professional appearance.

This role offers flexibility as responsibilities will evolve over time. While experience is beneficial, what's essential is a foundation of automotive industry knowledge, a customer-centric attitude that fosters repeat visits, and a strong motivation for continual learning and development.

Job Requirements:

• Automotive Industry Experience
• Customer Service Experience
• Well-organized and high level time management skills
• Communicate effectively with technicians and customers
• Must be results-driven, highly energized, and customer service oriented
• Computer savvy and ability to learn quickly
• Applicants must have a valid drivers license

City Auto offers a robust benefits package to support our employees' well-being and professional growth. This includes comprehensive health, dental, and vision insurance coverage, as well as life insurance options. Additionally, employees enjoy a complimentary gym membership and a family-oriented culture that values work-life balance, with Sundays off. We prioritize our team's health and happiness by providing breakfast and lunch on Saturdays. Furthermore, our 401(k) plan offers a generous matching contribution of up to 5%, and employees benefit from paid time off (PTO). Join our team and experience the full support and perks of being a part of the City Auto family.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What makes you qualified for this role?

Experience:

• automotive industry: 1 year (Preferred)

Work Location: In person

Salary : $15 - $20