Network Specialist I

Salary : $67,996.50 Annually

Location : Juneau

Job Type : Full-Time

Job Number : 202500512

Department : Administration

Division : Information Technology

Opening Date : 01 / 16 / 2025

Closing Date : 2 / 24 / 2025 4 : 30 PM Alaska

Position Number : 102021

Bargaining Unit : Marine Engineers Beneficial Association

Pay Range : 17

Hours Per Week : 37.5

Telework Availability : A hybrid (i.e., 3 days in office / 2 days working from home) arrangement may be available once eligibility criteria is met.

Description

Step into a pivotal role in public service-become a Network Specialist I to ensure secure, reliable networks that power our city operations!

NETWORK SPECIALIST I

PERMANENT FULL-TIME POSITION

67,996.50 Annually (DOQ)

37.5 Hours per week

WHO WE ARE LOOKING FOR

An ideal candidate for this role embodies several key qualities essential for success including someone who is :

• calm but recognizes when critical natured events require rapid response
• pragmatic and works systematically through problems
• Pays close attention to detail
• Has excellent technical skills and a desire to grow / is eager to learn ever-changing technology
• Has very good customer service presence
• Can produce clear explanations (written and / or verbal) to the layperson
• reliable and dependable
• Contributes to the success of the department

THE BENEFITS OF JOINING OUR TEAM

The Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technology needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close, good natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges.

WORKING HOURS AND LOCATION

This position typically works a 7.5-hour day (Monday through Friday). Your start and finish times will be determined on start date but will be between 7 : 30am - 8 : 30am and your finish time will match accordingly between 4 : 00pm and 5 : 00pm. Your office is in Auke Bay, with frequent visits to the IT field office Downtown.

Typical Responsibilities

DESCRIPTION OF WHAT YOU WILL BE DOING

Routinely maintain awareness of network health monitoring for performance, stability, and / or outages. Works to troubleshoot and resolve issues when needed. Will develop baselines for reporting and for predicting future problems.

Installs and maintains network software and equipment such as firewalls, switches, and routers. Tasks include diagnostic checks during maintenance, ensuring software and firmware are up to date, and monitoring network performance.

Installs, configures, and maintains network service software on CBJ servers, workstations, and appliances. May include integration of CBJ networks with third party network appliances.

Is the Primary Subject Matter Expert for network related help tickets. Provides backup and support to the CSS-II and CSS-III positions performing desktop and application end user support. Answers inquiries from CBJ IT customers as to use and capabilities of hardware and software; assesses needs of individual customer or customer groups and recommends specific solutions.

Assist the Network Specialist II position to provide support for Active Directory, ensures domain controllers are functioning efficiently. Will work with other CBJ IT staff in the maintenance, administration, and development of GPO's. Will work to answer general network help requests.

Install and maintain microwave radio communications gear. This involves work on towers or elevated work platforms, as well as occasional helicopter transportation to tower sites. CBJ will fund tower climbing certification.

Minimum Qualifications

Experience : One (1) year of technical experience in computer or telecommunications support that included network maintenance and troubleshooting duties.

Substitution : Two (2) years of post-secondary education from an accredited college with a major in Computer Science, Computer Networking, Information Systems or closely related field will substitute for the required experience.

Other : Some positions may require a current Driver's License at time of appointment and for continued employment.

Supplemental Information

ADDITIONAL REQUIRED INFORMATION

Please attach transcripts if you are using the Education substitution to meet the minimum qualifications.

A cover letter is not required but we do strongly encourage it.

HIRING MANAGER CONTACT INFO

Hiring Manager : James Zuelow

Phone Number : 907-586-5295

Email : james.zuelow@juneau.gov

Please read the below information carefully to ensure your application submission meets all submittal requirements.

Education

If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.

Work Experience

If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.

If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.

NOTE : Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Application Assistance

For questions regarding application submission or system operation errors, please visit : If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.

For applicant password assistance, please visit :

EEO Statement

The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY : Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.

Careers with the City & Borough of Juneau offer Many Benefits

The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work.

Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.

Insurance Benefits

No cost employee only plan available

Additional optional coverage available

Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents)

Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 at open enrollment following 1 year of actively working.

Retirement Benefits

Employer match available for participating PERS Tier IV employees

For more information on health, retirement and optional benefits for eligible employees visit :

Paid Leave and Holidays

21 days of PL within first year of employment

Employee Wellness Program

The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides :

For more information on the Employee Wellness Program visit .

Additional Perks

Please indicate which minimum qualification below qualifies you for this position.

If using education to meet minimum qualifications, have you attached your transcripts?

How many years technical experience in computer or telecommunications support that included network maintenance and troubleshooting duties do you have?

Do you have a valid driver's license?

If you are offered and accept the position and will be relocating to Juneau, what is the soonest date you could begin work? (please respond n / a if you are a local applicant)

Required Question

Salary : $1,300 - $67,997