What are the responsibilities and job description for the Network Specialist I position at City & Borough of Juneau?
JOB
Step into a pivotal role in public service—become a Network Specialist I to ensure secure, reliable networks that power our city operations!NETWORK SPECIALIST IPERMANENT FULL-TIME POSITION$ 67,996.50 Annually (DOQ)37.5 Hours per weekWHO WE ARE LOOKING FORAn ideal candidate for this role embodies several key qualities essential for success including someone who is: calm but recognizes when critical natured events require rapid responsepragmatic and works systematically through problemsPays close attention to detailHas excellent technical skills and a desire to grow / is eager to learn ever-changing technologyHas very good customer service presenceCan produce clear explanations (written and/or verbal) to the laypersonreliable and dependableContributes to the success of the department THE BENEFITS OF JOINING OUR TEAMThe Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technology needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close, good natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges. WORKING HOURS AND LOCATIONThis position typically works a 7.5-hour day (Monday through Friday). Your start and finish times will be determined on start date but will be between 7:30am – 8:30am and your finish time will match accordingly between 4:00pm and 5:00pm. Your office is in Auke Bay, with frequent visits to the IT field office Downtown.
EXAMPLE OF DUTIES
DESCRIPTION OF WHAT YOU WILL BE DOING Routinely maintain awareness of network health monitoring for performance, stability, and/or outages. Works to troubleshoot and resolve issues when needed. Will develop baselines for reporting and for predicting future problems. Installs and maintains network software and equipment such as firewalls, switches, and routers. Tasks include diagnostic checks during maintenance, ensuring software and firmware are up to date, and monitoring network performance. Installs, configures, and maintains network service software on CBJ servers, workstations, and appliances. May include integration of CBJ networks with third party network appliances. Is the Primary Subject Matter Expert for network related help tickets. Provides backup and support to the CSS-II and CSS-III positions performing desktop and application end user support. Answers inquiries from CBJ IT customers as to use and capabilities of hardware and software; assesses needs of individual customer or customer groups and recommends specific solutions. Assist the Network Specialist II position to provide support for Active Directory, ensures domain controllers are functioning efficiently. Will work with other CBJ IT staff in the maintenance, administration, and development of GPO’s. Will work to answer general network help requests. Install and maintain microwave radio communications gear. This involves work on towers or elevated work platforms, as well as occasional helicopter transportation to tower sites. CBJ will fund tower climbing certification.
SUPPLEMENTAL INFORMATION
ADDITIONAL REQUIRED INFORMATIONPlease attach transcripts if you are using the Education substitution to meet the minimum qualifications.A cover letter is not required but we do strongly encourage it.HIRING MANAGER CONTACT INFOHiring Manager: James Zuelow Phone Number: 907-586-5295Email: james.zuelow@juneau.gov
Step into a pivotal role in public service—become a Network Specialist I to ensure secure, reliable networks that power our city operations!NETWORK SPECIALIST IPERMANENT FULL-TIME POSITION$ 67,996.50 Annually (DOQ)37.5 Hours per weekWHO WE ARE LOOKING FORAn ideal candidate for this role embodies several key qualities essential for success including someone who is: calm but recognizes when critical natured events require rapid responsepragmatic and works systematically through problemsPays close attention to detailHas excellent technical skills and a desire to grow / is eager to learn ever-changing technologyHas very good customer service presenceCan produce clear explanations (written and/or verbal) to the laypersonreliable and dependableContributes to the success of the department THE BENEFITS OF JOINING OUR TEAMThe Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technology needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close, good natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges. WORKING HOURS AND LOCATIONThis position typically works a 7.5-hour day (Monday through Friday). Your start and finish times will be determined on start date but will be between 7:30am – 8:30am and your finish time will match accordingly between 4:00pm and 5:00pm. Your office is in Auke Bay, with frequent visits to the IT field office Downtown.
EXAMPLE OF DUTIES
DESCRIPTION OF WHAT YOU WILL BE DOING Routinely maintain awareness of network health monitoring for performance, stability, and/or outages. Works to troubleshoot and resolve issues when needed. Will develop baselines for reporting and for predicting future problems. Installs and maintains network software and equipment such as firewalls, switches, and routers. Tasks include diagnostic checks during maintenance, ensuring software and firmware are up to date, and monitoring network performance. Installs, configures, and maintains network service software on CBJ servers, workstations, and appliances. May include integration of CBJ networks with third party network appliances. Is the Primary Subject Matter Expert for network related help tickets. Provides backup and support to the CSS-II and CSS-III positions performing desktop and application end user support. Answers inquiries from CBJ IT customers as to use and capabilities of hardware and software; assesses needs of individual customer or customer groups and recommends specific solutions. Assist the Network Specialist II position to provide support for Active Directory, ensures domain controllers are functioning efficiently. Will work with other CBJ IT staff in the maintenance, administration, and development of GPO’s. Will work to answer general network help requests. Install and maintain microwave radio communications gear. This involves work on towers or elevated work platforms, as well as occasional helicopter transportation to tower sites. CBJ will fund tower climbing certification.
SUPPLEMENTAL INFORMATION
ADDITIONAL REQUIRED INFORMATIONPlease attach transcripts if you are using the Education substitution to meet the minimum qualifications.A cover letter is not required but we do strongly encourage it.HIRING MANAGER CONTACT INFOHiring Manager: James Zuelow Phone Number: 907-586-5295Email: james.zuelow@juneau.gov
Salary : $67,997
