BDC Manager

A successful candidate must demonstrate superior customer service skills, excellent work ethic and motivation. Must be able to lead a team of at least 8 BDC coordinators.

This will be a hands-on position and candidate will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention.

Description

• Create, maintain and measure the internet and business development processes

• Manage a group of customer service representatives in a call center environment

• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators

• Cultivate engaged, intelligent and consistent staff

• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet

• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned

• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Qualifications

• Digital marketing experience is required

• Superior communication skills, both oral and written

• Strong email and phone presence is necessary

• Exceptional leadership skills

• Outstanding organizational skills

• Ability to stay strong and calm in a stressful environment; must thrive under pressure

• Automotive experience

We offer an generous pay plan, 401k plan and medical benefits.

Job Type: Full-time

Required experience:

• BDC Management: 3 years