Counter Sales/Warehouse

Job Role Criteria: Counter Sales/Warehouse

Position Title: Counter Sales/Warehouse Associate

Job Purpose:
To support both the sales and warehouse functions of the business by providing excellent customer service at the counter, ensuring the efficient handling of goods, and maintaining accurate inventory management.

Key Responsibilities:Counter Sales:

• Greet and assist customers in a professional and friendly manner, both in-person and over the phone.
• Provide product information, recommendations, and pricing details to customers.
• Process sales transactions, including cash, credit, and digital payments.
• Handle customer inquiries, complaints, and returns effectively, aiming for high levels of customer satisfaction.
• Maintain an organized and clean sales counter area.
• Upsell and cross-sell products when appropriate to meet customer needs and increase sales.
• Keep track of daily sales, returns, and exchanges, ensuring proper documentation and record-keeping.
• Assist in creating and managing promotional displays at the counter.

Warehouse Duties:

• Receive, inspect, and verify incoming goods, ensuring accuracy in quantities and quality.
• Organize and store inventory in the warehouse, ensuring it is accessible and well-stocked.
• Pick and pack orders accurately, ensuring they are ready for dispatch or customer collection.
• Conduct regular stock checks and assist with inventory management, ensuring proper rotation (FIFO—First In, First Out).
• Ensure all warehouse areas are maintained in a safe and clean condition, adhering to health and safety regulations.
• Assist in the loading and unloading of delivery vehicles as required.
• Support the preparation of goods for shipping, including labeling, packaging, and completing necessary paperwork.
• Operate warehouse equipment (e.g., forklifts, pallet jacks) safely and according to guidelines.

Administrative & Reporting:

• Maintain accurate records of stock levels, sales, and customer transactions.
• Assist with stocktaking and inventory audits as required.
• Report any discrepancies or damage to goods in a timely manner.
• Communicate effectively with other team members to ensure smooth workflow between sales and warehouse operations.

Required Skills & Qualifications:

• Education:

High school diploma or equivalent; additional certifications in warehouse management or retail sales are a plus.

• Experience:
• Previous experience in counter sales, retail, or warehouse operations is preferred.
• Basic knowledge of inventory management systems and point-of-sale (POS) systems.
• Ability to handle cash and process financial transactions accurately.
• Skills:
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Attention to detail, especially with inventory and product handling.
• Ability to lift and move items (may require physical effort, including lifting up to 25-50 lbs).
• Basic math skills for handling transactions and inventory counts.
• Ability to work independently and as part of a team.
• Technical Skills:
• Familiarity with warehouse management software (WMS) or retail POS systems.
• Ability to operate warehouse equipment (e.g., forklifts, pallet jacks) is an advantage.
• Personal Traits:
• Positive attitude and strong work ethic.
• Flexibility to handle a variety of tasks and adapt to changing priorities.
• Ability to work in a fast-paced environment and manage multiple responsibilities.

This job description outlines the main duties and criteria for the position of Counter Sales/Warehouse Associate. The role is dynamic and requires both customer-facing skills and warehouse competency, and candidates should be prepared for a fast-paced and varied work environment.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Bastrop, TX 78602: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18