Ticket Agent (PT) - City Ferry - Pensacola FL

Hornblower is seeking a  Part-Time Ticket Agent for our City Ferry operation in Pensacola FL.

About You:

This person will be adaptable, dynamic, and embody Hornblower’s RESPECT Service System.

About the Opportunity:

The Ticket & Retail Sales Agent is responsible for interacting with ferry riders to coordinate ticket sales while providing an exceptional customer service experience. The Ticket Agent also ensures that the Pensacola Bay Ferry Terminal, Pensacola Beach Ticket Booth and Ft Pickens’ Ship Store and Dock are available for guests and remain clean. This position acts as the primary Ferry representative to passengers before boarding the vessel and is the customer’s first impression of our operation.

Essential Duties & Responsibilities:

• Remain true to and champion the Company’s Core Values and Code of Conduct.
• Safety First- Safety shall remain the highest priority at all times. Be an active advocate of, and participate in the HMS Safety Culture.
• Consider reliability with regard to Company Operations.
• Monitor passengers to ensure safety before ferry operations.
• Use proper Personal Protective Equipment (PPE).
• Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Safety Data Sheets (SDSs), as required.
• Report safety-related concerns.
• Conduct ferry ticket sales.
• Maintain accountability for all receipts, as well as the accuracy of funds.
• Ensure proper ticket authenticity, sell tickets and concessions and maintain required documentation.
• Maintain Pensacola Bay Ferry Terminals/Waiting Areas to the highest levels of cleanliness in accordance with the client’s standards.
• Execute daily checks of the facilities to ensure cleanliness and safety; take immediate corrective action as necessary.
• Maintain Ft Pickens’ Ship Store Inventory and ensure strict accountability of all merchandise.
• Assist in the boarding and disembarking of passengers including ticket and concession sales, passenger counts, as well as answering questions from the public.
• Understand Employee Handbook and adhere to policies.
• Comply with rules as directed by supervisor including, but not limited to:
  • Report to work on time and ready for duty.
  • Depart shift only when properly relieved.
  • Ensure that the proper uniform is worn and grooming standards are met.
  • Complete required administrative forms clearly and accurately.
• Provide outstanding guest service.
• Present professional level of customer service and appearance to all clients, both internal and external.
• Responsible for handling money and balancing deposits/money bags; perform deposits within guidelines provided by the Office Manager.
• Generate settlement and recap reports as required.
• Provide passenger counts as required.
• Compile and disseminate End of Shift (Sales, Inventory, and Passenger) reports.
• Perform other duties as assigned.

Salary $13 / hour

Requirements & Qualifications:

• HS Diploma.
• Valid Transportation Worker Identification Credential (TWIC card), and/or ability to obtain and maintain.
• Valid First Aid/CPR Certification, and/or ability to obtain and maintain.
• Valid Driver’s License.
• Copy of DD214, if Veteran status.
• Excellent customer service skills.
• Ability to effectively interact with the passengers, guests, and fellow employees.
• Ability to work in a fast-paced, quickly-changing environment.
• Ability to process calculations frequently and continuously.
• Ability to work independently.
• Familiar with Microsoft Office and basic computer skills.
• Minimum one (1) year cash handling experience.
• Minimum six (6) months customer service experience.
• Proven track record of working well in a team environment.

About Us:

Hornblower’s passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Salary : $13