What are the responsibilities and job description for the Service Department Supervisor and Invoice Entry position at CITY FOOD EQUIPMENT CO?
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Benefits/Perks
- Pay rate $18.00 to $21.00 per hour
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a motivated and outgoing Supervisor to join our team. In this role, you will provide support to our service technicians in the service department, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, scheduling service appointments, planning meetings, calculating and writing estimates, creating work orders, collecting cash and credit card payments The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor. The location of the office is in the warehouse-service department.
Responsibilities
- Answer incoming phone calls and schedule repair appointments
- Schedule appointments and maintain the service calendar
- Organize meetings with service techs- daily and weekly
- Dispatch service techs with correct parts for the call
- Create estimates, work orders and invoices correctly, collect payments for the invoices.
- Maintain an organized filing system for estimates and work orders
- Maintain organized system for parts
- Assist customers who enter the warehouse with repair tickets
- Follow up with technicians on the timeliness of their service calls.
Qualifications
- High school diploma/GED required, Associate’s degree or administrative training, mechanical experience is preferred
- Previous experience as an Invoice creation and entry or in a similar position and Supervisory knowledge
- Ability to process cash and credit card payments
- Familiarity with standard office equipment such as printers, computer software
- Excellent computer skills and knowledge of Microsoft Word, Excel
- Understand how to do an estimate and work order, calculate labor hours, understand machine parts and equipment
- Highly organized with excellent time management skills and the ability to prioritize projects
- Be able to work in a warehouse with temperature fluctuations
- Highly organized
Salary : $18 - $20
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