Manager, Case Management

Are you passionate about making a tangible difference in the lives of vulnerable women? Do you have a heart for serving others and a proven track record in managing residential services environments? We're seeking a compassionate, experienced, Christ-following Manager of Case Management to lead our Case Management team at our women's, homeless shelter, Cornerstone Manor. This role offers a unique opportunity to provide essential support and resources to women in need, empowering them to rebuild their lives and achieve lasting independence.

The position involves but not limited to supervision of case managers, counseling, emergency, transitional housing, and supportive housing services. Also provides intensive case management, documenting all program outcomes, and reporting to funders.

ESSENTIAL FUNCTIONS AND TASKS
A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating principles of the Buffalo City Mission.

• Implement the program design in accordance with Buffalo City Mission (BCM) policies and procedures.
• Lead the case management team in working collaboratively with the other BCM departments to ensure comprehensive services to the clients.
• Monitor department activities to assure generally accepted best practices and BCM quality of care standards are met; propose department changes as necessary.
• Prepare required documentation and oversee funded programs and services to ensure funds are expended appropriately.    
• Identify and address potential problem areas/ concerns. Consult appropriately with BCM  supervisory staff and community agencies.
• Process and/or oversee dispensation of the Dream applications.
• Monitor staff and conduct assessment intake as needed with clients who express interest in entering the Dream Program.
• Assure that clients are informed of program rules and guidelines
• Initiate Individual Service Plan (ISP) by assisting participants in realistic goal setting and monitor progress of target goal achievement dates.  
• Advocate for clients best interests, establish partnerships and meet with community agencies that support client needs.
• Conduct case file audits to ensure compliance with program policies and procedures.
• Submit monthly invoices for payment of Veteran Contract Housing for Cornerstone Manor.
• Network with service agencies to promote relationships with collaborating agencies.
• Administrate County Welfare to Work Program at MCC and CSM.
• Conduct case conferences, case management staff meetings, and in-service trainings.
• Facilitate resident education classes as needed to support resident skill building.
• Provide leadership to staff members and support ongoing training for the department.
• Evaluate and improve programming and services.
• Implement, oversee, and evaluate client case management services.
• Assist in the design of new resident-related programs, collaborating with other team members.
• Supervise and evaluate the client’s progress in community-based treatment/recovery and mental health programs; education, housing, legal, economic, parenting, daily living skills, and spiritual and social goals.
• Ensure that records and files are updated, accurate, and organized, and submit reports as required.
• Maintain professional communication with all staff members, agencies, interns, volunteers, and clients.
• Act as liaison to maintain good relationships with government and private agencies.
• Ability to travel for work-related functions, conferences, training, etc. as needed.
• Assist in Code Blue efforts as needed.
• Represent the organization to all clients, volunteers, and fellow co-workers in a Christ-like manner that serves as an example of Christian behavior.
• All other duties and responsibilities as needed by BCM.