What are the responsibilities and job description for the Akron Safety Communications Technician (911 Operator) position at City of Akron?
This is public safety communications work in the Police, Fire and EMS communications center.
An employee in this class receives incoming emergency and informational calls and provides prompt and efficient assignment and coordination of safety forces field personnel in response to both emergency and non-emergency requests for service. Operates a LEADS/NCIC terminal and computer workstation entering, retrieving, evaluating and relaying information to field personnel. May be assigned as LEADS/NCIC terminal agency coordinator.
Works both independently and as a team member on assigned shift, under general supervision with considerable independence, in a confined area and with limited breaks. Maintains alertness, sensitivity and good judgment during periods of prolonged activity in an emergency atmosphere.
Responds to calls not requiring Police, Fire, or EMS action by providing requested information or directing caller to appropriate individuals or agencies. Updates computer and paper files as needed. Completes and compiles a variety of forms, statistical reports and schedules. Retrieves and enters information about people, vehicles, locations, weapons, stolen articles, etc., through computer terminals accessing regional, state, and nationwide law enforcement data. Regularly tests various systems for proper functioning, and initiates repair orders when necessary. Performs routine maintenance on equipment such as logging recorders, terminal screens, keyboards and computerized logs. Monitors closed-circuit TV units maintaining surveillance for various locations. Activates back up power capabilities and coordinates the use of stand-by systems in emergencies. Answers field personnel requests for assistance or information. Provides radio and telephone relay service to area hospitals for public safety and health agencies. Broadcasts descriptions of stolen vehicles and wanted or missing persons. May receive, respond to and document requests for warrants. May verify, enter and file warrants. May prepare notices and/or correspondence. May gather by phone, computer, or in person information from citizens, suspects, correctional institutions or other departments. May make court appearances as required related to assigned activities. Assists in the training of new employees in all aspects of the work. May conduct in-service and ongoing training as needed. Performs related work as required.
Graduation from an accredited high school or GED. Currently certified for Emergency Medical Dispatch (EMD) and for LEADS/NCIC terminal operation and usage, or must obtain certifications during probationary period. No felony convictions.
Considerable knowledge of the functions and services of various departments and local agencies serving the community. Knowledge of specialized emergency programs and of emergency action plans. Knowledge of principles for providing excellent customer service.
Ability to accurately type at least 25 words per minute. Ability to take charge of conversations, function calmly, tactfully and courteously under emergency and high volume conditions while making accurate and timely responses to various alarms, prompts and requests for service. Ability to speak clearly and distinctly with appropriate use of pauses, emphasis and pronunciation. Ability to train others in all aspects of the work.
Skill in carrying out all communications and dispatching activity in relation to public safety operations. Skill in establishing and maintaining effective working relationships with other persons. Skill in the timely operations of computer equipment for entering, retrieving and evaluating safety communications information. Skill in providing excellent customer service. List of essential job functions available upon request.
Qualified applicants will be notified of the date and time of the written examination once scheduled.
The selection process will consist of a typing test and a competitive examination with credit for education and an extensive background investigation including a polygraph and other components. Candidates must achieve a minimum of 25 correct words per minute on the typing test in order to participate in the competitive examination. A passing score must be obtained on the competitive examination in order to receive credit for education. TEST WEIGHTS: Competitive Examination 80%, Education 20%. Final appointment is contingent upon the candidate passing a comprehensive medical examination and psychological evaluation after receiving a conditional offer of employment.
Candidates must meet the qualifications and requirements listed in the announcement at the time of examination and at the time of appointment.
RESIDENCY: Candidates who have been resident citizens within the corporate limits of the City of Akron for at least one year immediately prior to the examination and who continue to reside within the corporate limits of the City of Akron throughout the remainder of the selection process will have 5 points added to their passing grades.
VETERANS: A veteran of the Armed Forces of the United States, honorably discharged from active duty, desiring a bonus of 5 points added to his/her passing grade, must submit proof of discharge in the form of a DD-214 with application.
NOTE: YOU ARE RESPONSIBLE FOR CHECKING YOUR APPLICATION STATUS THROUGHOUT THE STEPS IN THE SELECTION PROCESS BY VIEWING YOUR GOVERNMENTJOBS.COM ACCOUNT. IF YOU HAVE ANY QUESTIONS OR ARE UNABLE TO CHECK YOUR STATUS ON-LINE, YOU MAY CALL THE DEPARTMENT OF HUMAN RESOURCES AT 330-375-2720.
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EQUAL OPPORTUNITY EMPLOYER
The City of Akron is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the City realize its full potential. The City benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together. In compliance with Title VII of the Civil Rights Act of 1964 (Title VII), the Americans with Disabilities Act (ADA), the Fair Labor Standards Act (FLSA), and the National Labor Relations Act (NLRA), the City is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation. The City adheres to these policies in both our hiring and employment practices.
Applicants are required to meet the minimum qualifications for the position with or without an accommodation. If you are a qualified applicant with a disability, please notify the Department of Human Resources at least one week prior to testing if requesting a reasonable accommodation for the testing process.
The City of Akron is committed to protecting the safety, health and well-being of all employees in our workplace and providing the community with the highest quality municipal services possible. Alcohol, marijuana, and drug abuse in the workplace pose a significant threat to these goals. In furtherance of its goal to maintain a drug and alcohol-free workplace, the City conducts pre-employment drug screening for illegal drugs, marijuana, and the illegal, unauthorized use, or intentional misuse of prescription drugs. Any candidate who tests positive for marijuana or the illegal use of drugs will not be hired.
Salary : $48,152 - $64,272
