IT Business Analyst

Do you thrive at the intersection of tech and business, turning IT challenges into happy customers?

Ready to bring clarity to complexity? Do you enjoy transforming complex IT concepts into clear, practical solutions? We’re looking for a technology translator—someone who can bridge the gap between business needs and IT capabilities while ensuring systems run smoothly and securely. This role blends the analytical mindset of a system administrator with the communication skills needed to optimize processes, solve challenges, and drive innovation. If you love problem-solving, improving technology, and making IT work smarter for people, this could be the perfect fit for you!

We are a tight team of 12 IT professionals who take pride in delivering exceptional customer service to all 10 departments across the City. Every day brings new challenges, making our jobs dynamic, engaging, and rewarding. We thrive on solving puzzles and regularly have cooperative gaming sessions to unwind a bit while team building and polishing our collaboration skills. We also enjoy team get-togethers for barbecues and potlucks throughout the year. The CIO feels our pop-culture leanings are a bit too heavy on Tolkien lore, so there are bonus points for someone who can bring a little balance to The Force. We also strongly believe there is balance to be found between our work and personal lives and offer flexible schedules and remote work options. Want to learn more about what it means to be a part of the Albany team? Visit albanyoregon.gov/careers.

We're looking to fill one IT Business Analyst position to meet our immediate need. However, if you qualify as an Information Systems Specialist and have ambitions for career growth, we encourage you to apply! We offer an underfill option with the potential for future promotion, giving you a path to advance within our team.

• Information Systems Specialist: $29.36 to $37.45 hourly
• System Administrator: $35.31 to $45.04 hourly

Anticipated recruitment timeline:

• Application window: Feb 18 - March 14
• Application review and interview scheduling: March 17 - March 21
• Initial interview (30 minutes, virtual): April 1 - 4
• Formal interview (45 minutes, virtual): April 7 - 11
• Candidate selection then background check: April 14 - May 30
• Approximate start date: June 2

Benefits include:

• Excellent medical, vision and dental benefit package for the employee and qualified family members with low monthly out-of-pocket cost. Currently, the employee-paid premium is approximately $51 per month for employee-only coverage up to a max of $147 per month for family coverage.  
• City-paid contribution to a VEBA Trust account for out-of-pocket healthcare expenses.  Currently, the annual contribution is $1,000 for employee-only and $2,000 for employee plus dependent(s).
• Paid time off including:
  • 8 hours of vacation leave per month, with progressive increases
  • 8 hours of sick leave per month
  • 10 paid holidays per year
  • 24 hours of floating holiday per year
  • No after-hire waiting period to use vacation or sick leave
  • Fronted sick and vacation leave may be considered upon hire

• Excellent retirement benefits including: 
  • City-paid participation in the Oregon Public Employee Retirement System (OPSRP and City pays 6% IAP contribution) 
  • City-paid 2% contribution into pre-tax deferred compensation plan 
• In addition, other benefits such as job-related college tuition and book reimbursement, employee assistance program, basic life insurance, short-term disability, long-term disability, and flexible spending accounts for healthcare and childcare expenses.

 To learn more about our organization, our community, and our benefits, click here.

This position is responsible for enhancing the City’s operations and efficiency through process improvement and automation within the City’s technology infrastructure. This position is also responsible for identifying improvements and planning their implementation and integration into new or existing business processes using new or existing solutions. Responsibilities include evaluating software, technology, and process needs and recommending solutions; configuring applications to meet business needs; working in partnership with employees, divisions, and departments in evaluating and implementing efficiency improvements and automation solutions; and managing projects with department-wide and city-wide impact.

1. Coordinates, develops and analyzes business processes, applications and user requirements to define needs to improve existing systems, applications and/or business infrastructure.  Works with users, supervisors, managers and Information Technology staff to define and prioritize system enhancements.
2. Reviews business processes and operational system capabilities and limitations, makes recommendations for improvements and solutions. Implements solutions to support, improve, automate, and increase the efficiency of business and operational processes.
3. Plans for system growth and coordinates the deployment of new technology systems.  Coordinates upgrades and conversion processes with vendors and internal users and assists with integration relating to issues between disparate systems.  
4. Assists in the preparation of proposals to develop new systems and/or operational changes including cost/benefit analysis.   
5. Develops, manages, and administers projects and contracts and may include managing contractual obligations between contractor and City. Performs complex analysis projects using software tools and data.
6. Develops documentation for technical and business requirements as well as detailed design specifications. Tracks and documents system changes; writes detailed procedures for technical documentation and generates standard and ad-hoc reports.
7. Monitors operating performance and maintenance of systems, configuration, updates, testing, and installation of applications and/or databases ensuring effective operation, security, and data integrity.  
8. Troubleshoots and analyzes hardware and software issues; manages and coordinates maintenance agreements with software vendors. Participates in hardware planning and replacement.  
9. Identifies project milestones, timelines, phases, and elements; assist and facilitate the work of project teams; monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending corrective actions.
10. Manages the transition of long-term support responsibilities to the appropriate IT personnel.
11. Supports end-users by responding to service requests and facilitating/developing appropriate training to enable effective utilization of systems. Provides support to users for issues and projects including needs-analysis and problem resolution. Provides support for IT helpdesk operations.
12. Serves as the IT department liaison on teams, task forces, and with consultants as it relates to information technology needs.   Ensures that business needs are addressed and that activities are compatible with organizational policy and cybersecurity requirements. 
13. Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regards everyone, internal and external, as a customer and deliver the best service possible in a respectful and patient manner.
14. Works to create a high-performance work culture by demonstrating a positive attitude and modeling the City’s mission, vision, and values. Conducts self with high integrity, proactive in conserving City resources, and seeks and incorporates customer feedback for ongoing performance improvement. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
15. Acts ethically and honestly; applies ethical standards of behavior to daily work activities and interactions.  Works to build confidence in the City through own actions.
16. Effectively promotes and contributes to a safe work environment.  Complies with all safety rules and performs work in a safe manner. 
17. Serves as a member of various City committees as assigned. Represents the department at meetings internally and externally as assigned.
18. Assists other staff in the performance of their duties as assigned.
19. Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.
20. Adheres to appropriate attire, grooming, and hygiene standards established for the position.
21. Operates a motor vehicle safely and legally.
22. Performs other duties and responsibilities as required.

Works under the general guidance of the Information Technology Director, or designee, who are available for consultation on project prioritization and final decisions regarding solutions, costs, and purchases. Independently handles daily tasks assigned based on customer needs, standards, and best practices.

This is a non-supervisory position.  Lead work/coordination of the work of others is not a typical function assigned to this position.

Education and Experience
Required:
An associate degree in information systems, computer science, or a related field and five years of position-related work;
or 
an equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

Preferred:
A bachelor's degree in a relevant field of study is preferred. 

Special Requirements:

• Must successfully pass a comprehensive background investigation, including criminal history check, and integrity interview that establishes strong moral character. Any conduct that could compromise the integrity of the applicant; coworkers; the Police, Fire, or Information Technology departments; or the City of Albany will be closely evaluated.  Felony convictions and disqualifying criminal histories are not allowed.
• Possession of or ability to obtain Criminal Justice Information Services (CJIS) level 4 certification at time of job placement.
• Possession of or ability to obtain Law Enforcement Data Systems (LEDS) certification within 60 days from the time of job placement.
• Possession of or ability to obtain a valid Oregon driver's license and a driving record that meets the City’s driving standards.
• The individual shall not pose a direct threat to the health or safety of themselves or others.

Knowledge, Skills, and Abilities
Knowledge of: Diagnostic methods and techniques for computer hardware and software; database system fundamentals, including SQL database functions and data structure concepts; windows desktop and server operating systems; project management methodologies (for example: PMI, OPMPC).  Linux experience is desired but not required.

Skill in: Utilizing a broad range of technological applications in document processing, spreadsheets, databases, presentation software; retrieving information from databases and displaying data in a variety of report formats; effective communication, interpersonal skills as applied to interaction with coworkers, management and the public, etc. sufficient to exchange or convey information and to receive work direction; prioritizing work and strong organizational skills to be able to manage multiple competing tasks; establishing and maintaining cooperative working relationships with individuals and groups, be an effective collaborator in a team-centered environment and work effectively for maximum productivity; using logic and reasoning to identify the strengths and weaknesses of related information to develop and evaluate options and implement solutions of alternative solutions, conclusions or approaches to problems.

Ability to: Respond comprehensively and constructively to management, co-workers and end-user questions related to processes and practices; communicate complex information, processes, and policies effectively with technicians and non-technicians; evaluate a variety of operational workflows and business processes to identify areas of improvement; configure systems to meet business needs while ensuring system security and data integrity; develop reports and write technical documentation, specifications and procedures for a variety of audiences, and to provide end user training; identify, troubleshoot and resolve software, network and database  issues; perform technical needs analysis; and research, recommend, and implement solutions; prioritize and manage high priority requests and projects; research, test, problem-solve and manage multiple assignments and meet deadlines; prepare, analyze and evaluate data, formulate proposals, and implement information system plans; organize and prioritize tasks and assignments; install and; establish and maintain effective working relationships with employees, other departments, vendors, and the public in writing, verbally, and electronic communication; communicate technical and security related information to both technical and non-technical staff; interpret descriptions of technology problems and make appropriate diagnosis; provide training on the use of computers, systems, and software programs.  For individuals assigned to the police department (Citywide assignment), the ability to maintain a high degree of professionalism and sensitivity to confidential matters and to work effectively in a law enforcement environment is required.

Work Environment
In the performance of the job duties, the employee will regularly work in an office environment and will travel to multiple City facilities or locations in the course of work. The employee may, at times, be required to visit City sites where toxic chemicals may be used or stored, and thereby could be exposed to fumes, airborne chemicals, and vibration.  Incumbent may be issued additional safety equipment, as needed, for visits to various City worksite such as hearing protection, safety glasses, boots or other protective footwear appropriate to the worksite, gloves, hard hat, dust masks, safety vest, or other similar equipment when required for the conditions of the worksite. The noise level in the work environment is usually quiet in the office and moderate in the field.

Physical Demands

The factors described herein are representative of, but not all-inclusive of, those that must be met by an individual to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Detailed information may be available in a supplemental Job Task Analysis document.

The physical demands of this position typically include: prolonged sitting at a desk, frequent use of a computer keyboard and mouse, frequent standing and walking to retrieve documents or speak with customers or colleagues, lifting and carrying light objects like files or paperwork, and the ability to reach and manipulate objects at various levels while seated; this role generally requires minimal physical exertion beyond basic office tasks. 

Tools & Equipment Used

In the performance of job duties, the incumbent will use a computer and various software applications including Microsoft 365, database systems, and virtual meeting software (e.g., Zoom and Microsoft Teams); motor vehicle; copier/scanner; phone; laptop and/or tablet; and other related tools and equipment.

Safety Equipment: Develops safe work habits and contributes to the safety of self, co-workers, and the public.

Salary : $1,000