SYSTEMS ANALYST

General Overview

As a vital member of the Applications Team, the Systems Analyst I is dedicated to delivering exceptional technical support to end users and configuring software solutions tailored to organizational needs. Reporting to the Applications Manager, this role thrives on collaboration, tackling business challenges, and optimizing the city's expansive software ecosystem. Responsibilities encompass implementing, maintaining, and troubleshooting ERP and enterprise systems, as well as conducting data analysis and developing insightful reports. We're seeking an enthusiastic and customer-focused individual who excels at fostering collaboration, achieving project objectives, and driving continuous improvement across the organization.

Supervision Received

This position works under the direction of the Applications Manager.

Supervision Exercised

None

Key Responsibilities

Application Support & Development

Process Evaluation & Improvement

Data Analysis & Reporting

Troubleshoot on-premises and cloud-hosted systems

Develop and maintain custom applications using Power Platform

Customer Service & Support

Qualifications - Education & Experience

4-year college degree and/or 3 years relevant work experience

Hard Skills

Experience with ERP systems.

Proficiency with data analysis, ETL, SQL, and reporting tools.

Familiarity with data visualization tools (e.g., Tableau, Power Bl).

Experience developing and implementing automation solutions.

Strong analytical skills for troubleshooting and resolving issues

Ability to translate technical terms into easily understandable language.

Basic project management skills, including organization, time management communication, and documentation.

Soft Skills

Strong verbal and written communication skills.

Ingenuity and inventiveness in problem-solving.

Ability to establish and maintain effective working relationships.

Strong customer service orientation.

Ability to work both independently and in a team environment.

Self-motivated and driven to research, learn, and apply new technologies.

Commitment to maintaining data security and privacy.

Adaptability to changing needs and priorities.

Physical & Work Environment Requirements

This role is predominantly desk-based, requiring regular use of computers and other electronic tools. Occasional lifting (up to 25 lbs.) and adjusting focus are necessary for successful performance. The work environment is quiet, fostering a focused and productive atmosphere.

Selection Process

Candidates will undergo a thorough evaluation based on their application, relevant experience, interviews, and potentially job-related assessments.