What are the responsibilities and job description for the Business Systems Analyst position at Kenco Logistics Services, LLC?
Job Description
Job Description
About the Position
The Business Systems Analyst I will be responsible for but not limited to supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question / problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer / user on system capabilities, and perform other related work as assigned.
Shift - 1st M-F
Functions
- Learn and support all company-specific software solutions.
- Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
- Acts as a technical resource in assisting users to resolve problems with all Kenco systems.
- Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
- Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users
- Maintain record of daily data communication transactions, problems and action taken, and installation activities within the Kenco specified ticketing database.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
- Documents procedures and solutions for help desk issues.
- Answering both technical and non-technical questions for users.
- Making recommendations on areas of process improvement.
- Assists with Reporting solution, providing analytical queries and tools for operational management as needed.
- Assists in supporting site intranet.
- Performs basic computer and RF repairs and work station integration.
Qualifications
Competencies
Travel Requirements
Benefits offered :
Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days
Approximate Pay : 90k
Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars : be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.
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https : / / www.eeoc.gov / poster
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https : / / www.kencogroup.com / ccpa -notice-at-collection-for-employees-and-applicants /
