What are the responsibilities and job description for the IT CAD Specialist position at City of Amarillo, Texas?
PAY : $50,000.00
SUMMARY
The CAD Specialist oversees the software, hardware, and technical infrastructure utilized by our AECC (Amarillo Emergency Communication Center - 911). This role involves the administration of the CAD system and entails collaborating with Dispatch personnel, medical, police, and fire agencies to ensure user satisfaction with the system's configuration and efficiency.
ESSENTIAL RESPONSIBILITIES
- Administer, evaluate, and maintain CAD and associated system software, overseeing database management and upkeep.
- Proactively troubleshoot and resolve system issues, identifying potential problems, and recommending / implementing preventative measures. Address service calls (system problems / outages) during off-duty hours.
- Analyze system and user requirements, along with equipment needs. Develop system and user documentation, including policies, procedures, and training materials. Conduct user training sessions and presentations on system upgrades.
- Prepare and submit routine and specialized reports for management, ensuring the accuracy of CAD System databases.
- Collaborate with CAD-related vendors and agency personnel for major technical projects, managing expectations, and coordinating deliverables and services.
- Serves as contact point for dispatch, medical, police and fire agencies, addressing inquiries and configuring the system to meet user agency needs.
- Coordinates and perform software and operating system maintenance on CAD workstations, servers, related systems.
- Work closely with technical personnel and external vendors to maintain CAD-related systems.
- Participate in systems design specifications, including project scheduling and timelines.
- Cultivate and maintain cooperative relationships within and outside the center, representing City IT with external entities.
- Performs additional technology-related duties as needed or directed.
- Works with a high degree of initiative and independence, adhering to broad program guidelines and general supervision.
KNOWLEDGE, SKILLS AND ABILITIES :
MINIMUM REQUIREMENTS
WORK ENVIRONMENT
Primary work schedule is Monday - Friday, 8 : 00 am - 5 : 00 pm. May be required to work outside of business hours, as necessary. The employee works in a dynamic environment that requires being sensitive to change and responsive to changing goals, priorities, and needs.
EEO / ADA PROFILE
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
Salary : $50,000
