What are the responsibilities and job description for the Customer Solutions Representative position at City of Ammon?
JOB
General Purpose: Perform complex administrative tasks to support the Finance Department, including managing utility accounts, providing customer service, and staying updated on City ordinances and procedures. Work independently under the Customer Solutions Supervisors’ supervision in a general office environment. Duties are shared among team members.Supervision: Reports to the Customer Solutions Supervisor and Finance Director. No direct supervision of others.
EXAMPLE OF DUTIES
Key Responsibilities: Provide customer service via phone and in person, directing inquiries to appropriate staff.Input data for utilities, cash receipting, and animal licenses.Assist in reading and interpreting customer meter reads and usage reports.Backup for utility billing, vendor coordination, and overdue account collections.Process new business licenses and handle utility accounts for new construction or final billing.Assist with fiber account setup and billing.Maintain accurate records and files; ensure property owner information is current.Perform tasks on computer systems (word processing, spreadsheets, databases).Assist other departments as needed and perform Notary Public duties.Record keeping of Burglar Alarms.Maintaining email communication in WaterSmart conversations.Knowledge, Skills, & Abilities: Understanding of municipal operations, records management, and basic accounting.Strong communication skills, both verbal and written.Ability to manage multiple tasks under pressure and meet deadlines.Strong communication, dexterity, and mental agility for detail-oriented tasks.Proficient with office equipment and software (Google Workspace, Caselle, Sensus, WaterSmart, etc.).Professional demeanor and problem-solving skills.
SUPPLEMENTAL INFORMATION
Travel RequirementsThe employee must possess and maintain a valid Idaho driver’s license and proof of valid insurance.Some local travel required.DisclaimerMust perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.
General Purpose: Perform complex administrative tasks to support the Finance Department, including managing utility accounts, providing customer service, and staying updated on City ordinances and procedures. Work independently under the Customer Solutions Supervisors’ supervision in a general office environment. Duties are shared among team members.Supervision: Reports to the Customer Solutions Supervisor and Finance Director. No direct supervision of others.
EXAMPLE OF DUTIES
Key Responsibilities: Provide customer service via phone and in person, directing inquiries to appropriate staff.Input data for utilities, cash receipting, and animal licenses.Assist in reading and interpreting customer meter reads and usage reports.Backup for utility billing, vendor coordination, and overdue account collections.Process new business licenses and handle utility accounts for new construction or final billing.Assist with fiber account setup and billing.Maintain accurate records and files; ensure property owner information is current.Perform tasks on computer systems (word processing, spreadsheets, databases).Assist other departments as needed and perform Notary Public duties.Record keeping of Burglar Alarms.Maintaining email communication in WaterSmart conversations.Knowledge, Skills, & Abilities: Understanding of municipal operations, records management, and basic accounting.Strong communication skills, both verbal and written.Ability to manage multiple tasks under pressure and meet deadlines.Strong communication, dexterity, and mental agility for detail-oriented tasks.Proficient with office equipment and software (Google Workspace, Caselle, Sensus, WaterSmart, etc.).Professional demeanor and problem-solving skills.
SUPPLEMENTAL INFORMATION
Travel RequirementsThe employee must possess and maintain a valid Idaho driver’s license and proof of valid insurance.Some local travel required.DisclaimerMust perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.
