Human Resources Office Associate III (A6)

GENERAL STATEMENT OF DUTIES: Performs varied administrative support work often relying on the use of automated and electronic systems and programs; does related work as required.

DISTINGUISHING FEATURES OF THE CLASS: This is responsible clerical work involving performance of a number of varied tasks in support of Human Resources operations. The work requires the exercise of judgment in the application of prescribed procedures and methods to routine matters. Employees in this class may work under close supervision depending upon the nature of the assignment. The work is checked by another step in clerical process or by an immediate supervisor.

EXAMPLES OF WORK: (Illustrative only)

Serves as a receptionist, answers telephone and gives general information in response to public inquiries, assists employees and customers in the resolution of concerns and provides guidance to appropriate resources.

Provides employees with basic guidance on employment processes and other HR matters that are documented and consistent with HR practices.

Assists with the benefits enrollment for City employees and retirees as directed.

Ensures that personnel records are in conformance with applicable security requirements.

Assists with the timely and accurate processing of personnel action requests inclusive of recruitment, promotion, reassignment, adverse actions, benefit enrollment with follow through in accordance with established department and personnel policies, procedures, and requirements.

Provides human resources support to the agency, e.g., recruitment, staffing, compensation, classification, performance management, employee development, employee benefits and retirement administration, employee relations and/or labor relations, employee assistance, human resource management or provides some or all of these in a generalist role to the agency or assigned areas of the agency, depending on the assignment.

Serves as back-up to Human Resources Associate in the absence of the incumbent.

Performs other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Some knowledge of office terminology, procedures and equipment and of business arithmetic and English; some knowledge of elementary bookkeeping; ability to use automated systems to maintain, update and analyze reports and records; ability to maintain complex clerical records and prepare reports from such records; ability to make minor decisions in accordance with laws, ordinances, regulations and established policies; ability to make relatively complex mathematical computations rapidly and accurately; ability to get along well with others; clerical aptitude; good judgment; tact and courtesy.

ACCEPTABLE EXPERIENCE AND TRAINING: A minimum of two years of clerical experience in Human Resources; completion of standard high school course, including or supplemented by courses in Microsoft Office products, with completion of business school or some college courses desirable, or any equivalent combination of experience and training, which provides the required knowledge, skills and abilities.

Physical ability: to sit continuously at a computer terminal or receptionist station for extended periods; ability to operate standard office equipment including copier, computer, fax machine, mailing machine, etc.; ability to reach into file drawers in standard four drawer filing cabinets.

Visual ability: sufficient to effectively operate office equipment including copier, computer, etc.; to read and write reports, correspondence, instructions, etc.;

Hearing ability: sufficient to hold conversation with other individuals both in person and over a telephone; ability to hear recording on transcription device.

Speaking ability: sufficient to communicate effectively with other individuals in person and over a telephone.

Freedom from mental disorders which would interfere with performance of duties as described.