What are the responsibilities and job description for the Guest Services Associate / Temp Seasonal position at City of Asheville, NC?

Salary : $17.70 Hourly

Location : Asheville, NC

Job Type : Temporary / Seasonal

Job Number : 2025-01526

Department : Community and Regional Entertainment Facilities

Division : WNC Nature Center

Opening Date : 03 / 04 / 2025

Closing Date : 3 / 24 / 2025 5 : 00 PM Eastern

Summary

This position will NOT be eligible for benefits, paid leave time (vacation, sick, holiday) nor participation in the retirement system.

This position will remain open until closing date or until filled

About Our Opportunity

The City of Asheville is seeking qualified applicants for the position of seasonal Guest Services Representative at the Western North Carolina Nature Center, within the Department of Community & Regional Entertainment Facilities. This position is temp / seasonal, approximately 15-20 hours per week. The Guest Services Associate will provide outstanding customer service, manage ticket sales, and support daily operations and events.

What You'll Be Doing :

Greet and assist visitors, ensuring a welcoming and informative experience.
Manage ticket sales and admissions, including handling cash and processing payments using a point of sale (POS) system.
Answer visitor inquiries regarding facility operations, animal care, habits, safety and / or identifications.
Assist with event setup and breakdown as needed.
Perform light administrative tasks, including data entry and report generation.
Support the coordination of daily activities and special events.
Maintain a clean and organized workspace, ensuring all equipment is in working order.
Work collaboratively with team members to ensure smooth operations.

About You :

We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and / or education will be considered :

High school diploma or equivalency (Required)

One (1) year of cash handling and / or customer service experience (Required)

Strong communication skills and a customer-focused attitude

Ability to handle multiple tasks efficiently

Experience with POS systems and basic administrative tasks (Preferred)

Persons of all genders and races are encouraged to apply.

Other Things to Know :

Work Schedule : This position may include weekends and evenings, with flexibility based on operational needs.

This posting has been extended due to lack of applications.

About Us : The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity. The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices, relationship building, and an authentic sense of belonging. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information, or veteran status. The City of Asheville is proud to be a second chance employer.

The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

No Employee Benefits

Select your highest level of education :

High School / GED

Associates Degree

Bachelors Degree

Masters Degree

Doctorate

Do you have at least one (1) year of cash handling and / or customer service experience? (Required)

How have you provided exceptional customer service in the past?

I always greet customers warmly, actively listen to their needs, and follow up to ensure their satisfaction.

I try to be polite and helpful but don't always follow up with customers.

I assist customers when asked but don't go beyond the basic requirements.

I respond to customer inquiries as they come but do not focus on their overall experience.

I don't have much experience providing customer service.

How do you manage multiple tasks or priorities in a busy environment?

I handle tasks one at a time and only switch to another task once the current one is finished.

I manage tasks as best as I can, but I often feel overwhelmed and need assistance.

I prioritize tasks based on urgency, create a to-do list, and adjust my focus as needed to ensure all tasks are completed efficiently.

I try to handle tasks as they come up and manage my time by keeping a general overview of what needs to be done.

I struggle with managing multiple tasks and usually find it difficult to keep track of everything.

Required Question

Salary : $18

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