What are the responsibilities and job description for the Guest Services Associate/ Temp Seasonal position at The City of Asheville?
Summary
This position will NOT be eligible for benefits, paid leave time (vacation, sick, holiday) nor participation in the retirement system.
This position will remain open until closing date or until filled.
About Our Opportunity
The City of Asheville is seeking qualified applicants for the position of seasonal Guest Services Representative at the Western North Carolina Nature Center, within the Department of Community & Regional Entertainment Facilities. This position is temp/seasonal, approximately 15-20 hours per week year round! The Guest Services Associate will provide outstanding customer service, manage ticket sales, and support daily operations and events.
What You’ll Be Doing:
- Greet and assist visitors, ensuring a welcoming and informative experience.
- Manage ticket sales and admissions, including handling cash and processing payments using a point of sale (POS) system.
- Answer visitor inquiries regarding facility operations, animal care, habits, safety and/or identifications.
- Assist with event setup and breakdown as needed.
- Perform light administrative tasks, including data entry and report generation.
- Support the coordination of daily activities and special events.
- Maintain a clean and organized workspace, ensuring all equipment is in working order.
- Work collaboratively with team members to ensure smooth operations.
About You:
We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered:
- High school diploma or equivalency (Required)
- One (1) year of cash handling and/or customer service experience (Required)
- Strong communication skills and a customer-focused attitude
- Ability to handle multiple tasks efficiently
- Experience with POS systems and basic administrative tasks (Preferred)
Persons of all genders and races are encouraged to apply.
Other Things to Know:
- Work Schedule: This position may include weekends and evenings, with flexibility based on operational needs.
- This position is currently 15-20 hours per week year round!
About Us: The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity. The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices, relationship building, and an authentic sense of belonging. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information, or veteran status. The City of Asheville is proud to be a second chance employer.
The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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