What are the responsibilities and job description for the DCS - DEPARTMENT OF CUSTOMER SERVICE/ATL311 QUALITY ASSURANCE & TRAINING SPECIALIST position at City of Atlanta Georgia?
A Call Center Trainer assesses training needs, develops training methods, writes procedure manuals, and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials. Supervision Received Quality Assurance, Training Specialist, Customer Service, Assurance, Training, Quality, Retail
