Dispatcher ii

General Description and Classification Standards

Under general direction of the Hartsfield-Jackson Atlanta International Airport (HJAIA) Airport Operations Center (AOC) Manager, and the Telecommunications Supervisors, this position is responsible for operating AOC telecommunications equipment to receive, process and disseminate information through the emergency communications systems, airfield communications systems, EOC systems, and the airport security systems.

The Emergency Management division within the Department of Aviation includes several collocated integrated operations : an emergency 9-1-1 Non-traditional Public Safety Answering Point (PSAP) function (servicing Police, Fire and EMS), servicing Security, Operations and Maintenance, and an Emergency Operations Center (EOC) function.

Dispatchers provide support to these operations. This position requires comprehensive knowledge of airport operations, aviation security and law enforcement practices, fire and emergency medical service practices, emergency incident management systems and technologies along with a familiarity of federal regulations governing airfield activities and airport security.

The position requires thorough knowledge of the rules, regulations, and practices of the Hartsfield-Jackson Atlanta International Airport as well as thorough knowledge of federal, state, and local laws and regulations.

Essential Duties & Responsibilities

Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility.

Provides for the triage of incoming data to prioritize the handling of emergency incidents. Provides quality customer service on all interactions with the public and AOC supported operations.

Dispatches Police, Fire / EMS, Security, maintenance, and airport operations personnel to the incidents based upon established protocols and Telecommunications Supervisor direction.

Monitors video surveillance systems and relays observations to responders upon request. Monitors security access control systems, duress alarms and coordinates security and law enforcement responses.

Trains the newly hired operators via on-the-job training.

Operates the paging and public information systems. Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses.

Provides on-going communications and coordination support to both emergency and non-emergency operations in the field as required.

Acts decisively when incident conditions change and / or airport staff or facilities are endangered. Coordinates communications with off airport responders to airport incidents.

Conducts detailed and comprehensive briefings to relief Telecommunicators before exiting their workstation(s). Other related duties as assigned by the Manager and / or Telecommunications Supervisors.

Knowledge, Skills and Abilities

• Ability to use established operating procedures to determine severity of emergency events and appropriate course of action.
• Ability to work under stressful conditions, analyze and manage situations and make decisions rapidly.
• Ability to understand and follow oral and written instructions. Ability to communicate orally and in writing.
• Ability to respond to emergency calls at any time.
• Ability to work in inclement weather.
• Ability to use keyboard devices, computers, and communications equipment and be able to sit for extended periods.
• Ability to troubleshoot equipment failures, problems and make timely notifications.
• Knowledge of personal computers and commonly used software such as Microsoft Windows, Word, Office, Outlook and other mapping, database and I.P. systems

Minimum Qualifications

• High School Diploma or equivalent.
• A minimum of two (2) years of experience in public safety emergency communications or one (1) year aviation experience in access control and CCTV preferred.
• Any combination of education and experience deemed equivalent to the above requirements may be substituted at HJAIA's discretion.
• Skill in typing at a minimum of 35 words per minute for a sustained period.
• Must successfully pass the Airport's security clearance and maintain security badge privileges at a level determined by the General Manager.
• Must possess and maintain a valid State of Georgia vehicle operator's license.
• Certification as a Basic Communications Officer by GAPOST per Chapter 464-14 within six months of employment.
• Satisfactory completion and certification of NIMS / FEMA courses 100, 144, 200, 242, 700, and 800 within one year of appointment.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Last updated : 2024-06-30

Salary : $18 - $27