Contract Route & Litter Control Supervisor

Salary : $51,371.00 - $77,056.00 Annually

Location : Augusta, GA

Job Type : Full Time Permanent

Job Number : 201203728

Department : ENGINEERING

Opening Date : 01 / 17 / 2025

Closing Date : 1 / 31 / 2025 11 : 59 PM Eastern

DESCRIPTION

This position is responsible for daily supervision and Compliance of the Solid Waste Collection Contract and Area-wide Litter Control. The Route Supervisor is responsible for monitoring & compliance of the waste collection contract including litter control and verification of route pick-up activities of contracted waste hauler in order to provide safe, effective and courteous waste collection service to customers per waste pick-up contracted schedule. The Route Supervisor is the first line supervisor responsible for the productivity of the collection contract and control of litter spread and documentation of illegal dumping. Work is performed within the guidelines of County and departmental procedures and regulations, accepted engineering standards and surveying methods, state guidelines, and approved collection route including waste pick-up schedule. Works with AE&ES other Assistant Directors & Managers, co-workers, employees, private engineers, contractors, developers, surveyors, other City Departments and the public.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Monitor hauler daily collection of garbage, yard trimming, and recycling routes to ensure performance according to service level of contract. Ensure daily collection misses are reported, documented and resolved according to contract. Investigate and resolve customer complaints. Conduct vacant lot inspections. Follow the routes to ensure that waste collection contractor (hauler) provides contractual level of service to customers. Responds to missed pick-up dispatch calls or messages. Talk with the hauler to clarify any unique service requirements and to make hauler aware of the situation for the next day service. Address all customer waste pickup issues, complaints, and inquiries by speaking with the customer and / or hauler. Address overloaded carts. Interact with manager, hauler, and customers to ensure customers are serviced in a timely manner.

Educate residents, general public, and citizens of Augusta on the proper storage, collection and solid waste disposal methods. Patrols service area daily to inspect for potential code violations; ensures proper disposal. Determines compliance or non-compliance of bulk waste placed out for collection. Meets with property owners to discuss violations. Issues code compliance notices and official correction notices to inform violators of discrepancies and compliance deadlines. Perform daily route observations to ensure safety procedures are followed, route is picked up, and no noticeable litter in route service area. Ensure waste carts are in good condition, sanitized, debris is picked up around carts, and carts are placed and labeled properly. Complete route observation reports and discuss observations with manager including safety issues, customer calls, route cleanliness, and truck appearance.

Document illegally dumped waste and coordinate its removal internally with manager and other assigned staff. Coordinates impacted area clean ups; visually verify & document work performed to ensure compliance with established specifications / contracts and relevant policy & procedures. Collect illegal dumping & cleaning up data, enter in selected database and generate weekly, monthly, and yearly data report.

In service area, document non-contracted or non-compliance contracted bulky waste and yard waste. Coordinates its removal internally with manager and other assigned staff.

Route all new service starts including obtaining work order, scheduling delivery of container, and service days. Review productivity reports daily (yardage, tonnage, and hauls), reroute non-performing routes to maximize service calls while ensuring that missed pick-ups are minimized. Schedule removal of cans on a timely basis when service is cancelled.

Performs a variety of project related administrative tasks; tracks contract cost and disposal cost to ensure that all activity is accurately documented. Track and document various maintenance / cleanup activities and create quantitative data for such program assessment.

Identify training needs and review with manager. Trains and guides coworkers.

Performs other duties of a similar nature or level.

Provide customer service support to solid waste contractors and customers. Investigates and resolves customer complaints and monitors contractor performance.

Enforce Solid Waste contracts, agreements, policies and procedures. Provide accurate documentation including but not limited to notes, memos, reports, forms, and photographs.

Inspect contracted waste removal routes and conducts improper waste investigation within the guidelines of contractual agreements, state and local waste disposal laws, federal environmental laws, and Augusta-Richmond County regulations.

Resolve issues and takes action / makes recommendations in concert with the current solid waste collection contract(s) to include carts, yard and bulky waste, contractor performance, and solid waste billing.

Enforce Augusta GA Code related to garbage collections, litter conrol, overgrown vegetation, and any other applicable ordinances.

MINIMUM REQUIREMENTS

Education : Associate Degree in related field of study or any equivalent combination of education, training, and experience, which provides the requisite knowledge, skills, and abilities for this job.

Experience : Minimum three (3) years of work experience in transportation, logistics, solid waste operations, code enforcement, law enforcement, structure condition evaluation, or site & building plan review, with emphases on performing field verification.

OTHER

Knowledge / Skills / Abilities :

• Knowledge of investigative techniques and processes.
• Knowledge of state and local regulations related to solid waste management, guidelines for the proper disposal of asbestos / bio-medical waste, and safety practices and procedures.
• Knowledge of customer service principles and practices.
• Ability to deal with people in a courteous, tactful, and effective manner.
• Familiarity with County and departmental policies and procedures and geography of the County and surrounding area.
• Proficient in observing and recalling details accurately.
• Demonstrated ability to work independently.
• Strong recordkeeping skills.
• Strong interpersonal and communication skills.

Certification :

Preferred (not required) : Ability to obtain within twenty-four (24) months of employment : Code Enforcement Officer Certification Program (through GACE).

Licensing :

Augusta-Richmond County's comprehensive benefit package includes :

Vacation

Holiday

Sick

Medical

Dental

Vision

Life

Long-Term Disability Insurance

Pension

For a more detailed overview of our benefit package, please visit our website below :

The answers you provide to the supplemental questions will be used to conclude if you meet the minimum qualifications and requirements for this position. Responses relating to your specific work experience and education MUST clearly reflect the requirements shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Additional information may not be accepted after your application has been submitted. Do you accept these terms?

Are you a current employee of Augusta Richmond County?

To be eligible to apply for a posted position, a current employee must have performed competently for at least six (6) months in his / her current position. If you are a current employee of Augusta Richmond County, have you been in your current position at least six months?

If you are a current Augusta Richmond County employee, have you received a written reprimand, disciplinary probation, or suspension in the last twelve (12) months? (Informal warnings excluded)

Which of the following best describes your level of education? {Please note : You will be required to provide proof of education. Be sure to have the appropriate documents readily available.}

Do you have a valid driver's license with an acceptable driving record? (If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.)

Which best describe your years of work experience in transportation, logistics, solid waste operations, code enforcement, law enforcement, structure condition evaluation, or site & building plan review, with emphases on performing field verification.

Required Question

Salary : $51,371 - $77,056