What are the responsibilities and job description for the Meter Service Representative I position at City of Augusta, GA?
DESCRIPTION
To perform a variety of duties such as installing and removing meters, read meters to identify and perform minor maintenance on all equipment. Will conduct field service orders, including connect and disconnect services while determining if meters are functioning properly within the guidelines of policies, procedures, and local ordinances. Reports to the Meter Service Field Rep Supervisor or other designated person. Works with co-workers and the public to provide operational support and performs all other duties as assigned. THIS POSITION REQUIRES EVENING OVERTIME AND WORK IN ALL TYPES OF WEATHER CONDITIONS.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Respond to customer inquiries and complaints concerning utility service policies; make field disconnection of utility services for delinquent accounts, breach of contract, nonpayment, returned checks, change of occupancy, safety, and meter tampering.
- Connect and disconnect water services; make adjustments to ensure safe and efficient operation.
- Performs minor maintenance on meters, including pulling meters from vacant establishments, meter change-outs, installing locks and seals, and repairing meter leaks.
- Ensures accurate meter operation including proper meter registration; report unusual situations involving meter conditions, defects, suspicious conditions or safety hazards; review and processes abnormal meter reading reports on a daily basis.
- Read meters on assigned routes and record readings; identify addresses for new water utility billing.
- Maintains vehicles, tools and equipment.
MINIMUM REQUIREMENTS
Education: High School diploma or GED {Please note: Upon job offer, you will be required to provide proof of education. Be sure to have the appropriate documents readily available.}
Experience: One (1) year of customer service experience, preferably in public works such as water service utility and/or one (1) year of experience in a position requiring mechanical skills.
Knowledge/Skills/Abilities
- Basic customer service knowledge.
- Minimum knowledge of mechanical devices.
- Demonstrated ability to work independently.
- Experience using standard tools (wrenches, screwdriver shovels, etc.) and devices to lock and block meters, as well as operating a motor vehicle and a two-way radio.
- Ability to interact with the public calmly and clearly if called upon to discuss problems at the location.
- Ability to adapt to the policies of Augusta, Georgia, which governs the use of its fleet vehicles and equipment.
PERFORMANCE APTITUDES:
Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Math: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.
Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against measurable or verifiable criteria.
Physical Abilities: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (10-50 pounds).
Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds, odor, depth, and visual cues or signals.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, temperature and noise extremes, traffic hazards, bright/dim lights, animal/wildlife attacks, or animal bites.
OTHER
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
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