Library Assistant

Minimum Qualifications

Education and/or Relevant Experience:

• Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field.
• Experience may substitute for education up to a maximum of four (4) years.
  
  

Physical Requirements

• Must be able to stoop, bend, walk and reach heights of six (6) feet.
• Must be able to lift or pull book bags and equipment up to fifty (50) pounds.
• Must be able to push loaded book truck up to three hundred (300) pounds.
• Must have manual dexterity to operate computer keyboard.
  
  

Notes to Applicants

The Library Assistant (LA) at the Austin Public Library will provide comprehensive assistance to the Library Assistant Manager ( LAM ) and general support to the branch staff who report to the LAM . The ideal applicant will model key branch tasks using established processes and procedures. The Library Assistant position requires the knowledge, skills, and abilities necessary to perform money handling and accounting practices. They should have skills and experience with scheduling, prioritizing, organizing, conflict resolution, training, process improvement, customer service, and the ability to lead by example.

Visit Austin Public Library for library hours per location

Application Information

• A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
• Please understand that your job application will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
• The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
  
  

Travel

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Military Service

• If you are identified as a top candidate you must provide a copy of your DD-214 before confirming a start date.
  
  

Work Schedule

• Shifts vary per location and require some nights and weekends. Schedules subject to change based on business need. Visit Austin Public Library Locations & Hours | Austin Public Library (austintexas.gov) for library hours per location.
  
  

Work Hours

• Based on operational needs, work hours may include extended workdays, holidays, and weekend work.
  
  

Additional Information

• THIS POSTING MAY BE USED TO FILL ADDITIONAL VACANCIES OF THE SAME JOB TITLE THAT MAY BECOME VACANT .
• THE ADDITIONAL VACANCIES MAY INCLUDE A DIFFERENCE IN WORK LOCATION , WORKWEEK HOURS , AND SCHEUDLE .
• FILLING ADDITIONAL VACANCIES FROM THIS POSTING IS BASED ON THE BUSINESS NEEDS OF THE DEPARTMENT .
  
  

Pay Range

$21.78 - $24.50

Hours

Regular Full-Time (40-hours)

Work Schedule Will Include

• At least one night per week
• Two Saturdays per month are required.
  
  

Milwood Branch Hours Of Operation

• Monday - Thursday 9:00 a.m. - 8:00 p.m.,
• Friday 9:00 a.m. - 5:00 p.m., and
• Saturday 10:00 a.m. - 5:00 p.m..
  
  

Work schedule subject to change based on operational needs.

Job Close Date 05/30/2024 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location Milwood Branch - 12500 Amherst Dr., 78727 Preferred Qualifications

Preferred Experience

• Experience in delivering excellent customer service to a diverse clientele.
• Experience in answering customer questions using various information resources including online.
• Ability to address and resolve customer concerns.
• Experience planning and implementing programs and outreach activities.
• Ability to communicate effectively in Spanish or any language other than English.
• Ability to travel to more than one work location during the workday.
  
  

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Inputs library patron information into library automation system or other databases and monitors information input by other staff members. Performs clerical activities such as answering telephones, sorting mail, filing, typing, and photocopying and mailing out materials. Develops work schedules and monitors timesheets and payroll for administrative and volunteer staff. Handles, reports, and reconciles library funds. Assists librarians in the maintenance of collection of books, periodicals, magazines, newspapers, and audiovisual and other materials; customer services; and research needs. Sorts books, publications, and other items according to established procedures and return them to shelves, files, or other designated areas. Troubleshoots basic computer, printer, and copying equipment problems that arise. Acts as a liaison with Library vendors, delivery services and maintenance. Instructs and assists staff and the public with using reference sources, automated information sources, software, and the internet. Explains and enforces library policies and procedures to the public and staff. Answers routine inquiries and refers patrons in need of professional assistance to librarians. Locates library materials for patrons, including books, periodicals, audio tapes, Braille volumes, and pictures.

Responsibilities- Supervision And/or Leadership Exercised

May provide leadership, training, and guidance to others.

Knowledge, Skills And Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Skill in customer service principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to assist library patrons and other staff.
• Ability to provide high-level customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to review materials to ensure accuracy, completeness and adherence to established formats and procedures.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to work with people of diverse backgrounds.
  
  

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*). * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. * Do you have the ability to travel to multiple sites as part of the regular job duties? * Are you bilingual or multilingual with the ability to effectively communicate in American Sign Language, Spanish, Mandarin, Urdu or other world language as needed by library location? * If you are bilingual or multilingual, please list the languages you speak and your fluency level with each language. If you are not bilingual, or multilingual, please list “N/A.”

• The minimum qualifications for the Library Assistant position are: Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications?
• Yes
• No
• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).
• Yes
• No
• Yes
• No
  
  

(Open Ended Question) * How many years of customer service experience do you have working with a diverse clientele? * Describe your experience providing professional and courteous customer service with internal and external customers.

• Do you have any retail, library or bookstore experience?
• Yes
• No
• 0
• 1 year or less
• 2 years or less
• 3 years or less
• Greater than 3 years
  
  

(Open Ended Question)

• Briefly describe your experience resolving customer service related issues or resolving a dispute between two parties?
  
  

(Open Ended Question)

• Do you have experience working with an automated library circulation system such as SirsiDynix or other complex library databases? If so, please describe your experience and list the names of the circulation databases in which you are familiar. If you have no experience with automated circulation databases, please list none.
  
  

(Open Ended Question) * Describe your experience developing library programs.

• Do you have experience developing, coordinating, and conducting community engagement and outreach activities?
• Yes
• No
  
  

(Open Ended Question) * My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.

• Can you work a varied schedule as needed?
• Yes
• No
• Yes
• No
  
  

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

Salary : $22 - $25