What are the responsibilities and job description for the Parking Services Supervisor position at City of Austin?
Position Information
Posting Title
Parking Services Supervisor
Job Requisition Number
COA093077
Position Number
115858
Job Type
Full-Time
Division Name
Convention Center Parking Serv
Minimum Qualifications
- Graduation from an accredited high school or equivalent, plus five (5) years of related work experience, including two (2) years of which were in a Lead/Supervisory capacity.
- Any combination of Education and Experience may substitute for minimum qualifications.
Licenses or Certifications:
- A valid Texas Drivers License
Notes to Applicants
When completing the City of Austin employment application:
- A detailed, complete City of Austin employment application is required to evaluate your qualifications.
- Please be thorough in completing the employment application, list all experience and relevant professional certification(s) that are applicable to this position.
- Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
- Starting salary will be based on overall relevant experience.
This position relies on a successful Criminal Background check.
90 Day Provision for Additional Vacancy:
This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.
Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
Please find the link here to the City of Austin employee benefits guide.
The Austin Convention Center Department (ACCD) offers the following additional benefits to all ACCD employees:
- Metro Pass for public transportation (Including Metro-Rail).
- Metro-Rail stop right in front of our Convention Center facility.
Driving Requirement:
This position requires a Texas Class “C” Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Essential Personnel:
This has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a City-designated work site, or retained on-site to assist with operations and recovery.
Pay Range
$25.74 – $30.50
Hours
Hours varies based on events – 40 hours per week
(Hours between: 5:00 a.m. – 2:00 a.m.)
Evenings, weekends, & holidays are a must.
(Hours between: 5:00 a.m. – 2:00 a.m.)
Evenings, weekends, & holidays are a must.
Job Close Date
02/13/2025
Type of Posting
External
Department
Convention Center
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
Austin Convention Center and Palmer Events Center
Preferred Qualifications
- Experience working for/with a parking facility.
- Experience in auditing, cash control
- Experience with parking equipment
- Experience with the full Microsoft Office Suite including Excel, Word, Outlook, PowerPoint, and Teams.
- Experience with parking access control systems and/or software systems
- Experience working with confidential information within a professional environment.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Supervise and administer all aspects of parking operations such as, revenue accountability, finance and accounting reporting, traffic flow analysis, and general maintenance of parking equipment.
- Prepares written parking plans for all events (to include surrounding businesses’ events and area events in the plan) and distribute to staff.
- Schedules parking attendants, overnight security and licensed police officers for all events. Identifies staffing needs and coordinate independent parking management and or security vendors to ensure that when the parking garage is filled to optimum capacity, additional overflow parking is available at area parking facilities.
- Analyzes parking and transportation needs and develop short and long range plans to meet those needs for the Convention Center. Palmer Events Center and the Long Center parking plans.
- Produces and reports to Manager all monthly revenue reports for all locations, and recommend improvements for generating additional revenue. Ensures cash receipts and tickets are processed by utilizing established internal controls and procedures.
- Assists Manager in developing and maintaining the division’s operating budget and make fiscal recommendations for capital improvements.
- Communicates and follows-up with area parking facilities regarding the use of their buildings for event and coordinate lease and parking space rentals.
- Attends all pre-convention and post-convention meetings, and all planning meetings with external business staff as appropriate for planning purposes
- Conducts facility inspections on a regular basis and document and report all incidents to the appropriate division to ensure that safety concerns are addressed for both customers and employees.
- Orders and produces signs as needed for the facility, access drives, entrances, and surrounding areas. Authorize and approve the purchase of supplies, services and materials.
- Addresses all customer complaints and inquiries, and assist in the resolution of conflicts and difficult situations.
Responsibilities- Supervision and/or Leadership Exercised:
- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of administrative and business principles and practices used in the supervision and operations of large customer service facilities.
- Knowledge of programming access card systems.
- Knowledge of budgeting, cash receipting and depositing, and the computer
- operations to support these functions.
- Knowledge of city practice, policy and procedures.
- Knowledge of supervisory and managerial techniques and principles.
- Skill in oral and written communication.
- Skill in planning and organizing.
- Skill in using computers and related software.
- Skill in handling multiple tasks and prioritizing.
- Ability to manage multi-disciplines such as, maintenance of facilities and other
- operational needs.
- Ability to produce spreadsheets containing multiple events, staffing, and specific details for planning purposes.
- Ability to deal with compliance issues.
- Ability to exercise good judgment, tact and diplomacy in all public dealings.
- Ability to establish and maintain good working relationships with city employees and the public
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Salary : $26 - $31
