CitiStat Analyst/Grant Services Specialist III

THIS IS A NON-CIVIL SERVICE POSITION

TERM APPOINTMENT NOT TO EXCEED DECEMBER 2026

MAYOR’S OFFICE OF PERFORMANCE AND INNOVATION

GRANT SERVICES SPECIALIST III (CITISTAT ANALYST)

POSTING DATE: February 26, 2025

SALARY RANGE: $64,427 - $110,756

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BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

OVERVIEW:

Position Overview

CitiStat is City Hall’s performance management and accountability team, using data to drive efficient and equitable service delivery across Baltimore’s municipal government. The CitiStat Analyst plays a lead role in measuring agency performance and tracking progress toward Mayoral goals. This position involves applying the CitiStat tenants (accurate and timely intelligence, rapid deployment of resources, effective tactics and strategies, and relentless follow-up and assessment) to support data-driven decision making that improves service quality and efficiency.

The role requires problem framing, collecting, analyzing, and interpreting datasets from various city agencies, identifying trends, and providing actionable insights. Through data analysis, field engagement, and collaboration with agency leaders, the CitiStat Analyst develops performance metrics, conducts policy research, and facilitates the implementation of improvement strategies. This position reports to the Deputy Director for Performance.

Essential Duties And Responsibilities

Data Analysis

• Monitor key performance indicators and metrics, conducting in-depth analyses to identify trends and issues.
• Develop products including data visualizations, memos, dashboards, and presentations that clearly communicate findings to non-technical audiences.
• Perform quality assurance and quality control to ensure data accuracy and integrity.
• Present analytical insights to executive-level staff across various city agencies.
  
  

Performance Improvement

• Conduct field investigations, site visits, and community outreach to enhance understanding of service delivery challenges.
• Perform policy research and review best practices from other municipalities to inform decision-making and strategy development.
• Compile and analyze data to advise decision-makers on opportunities for improving the quality and effectiveness of municipal services.
• Apply CitiStat principles to evaluate and recommend improvements in municipal services.
  
  

Interagency Collaboration

• Coordinate with city agencies to ensure data accuracy and alignment with performance goals.
• Facilitate CitiStat sessions by managing meeting logistics, preparing materials, and ensuring follow-up on action items.
• Prepare and disseminate meeting materials, including pre- and post-session memos, in accordance with established deadlines.
• Establish and maintain systems for collecting, updating, and tracking performance data and outcomes.
  
  

Required Knowledge, Skills, And Abilities

• In-depth understanding of performance management frameworks and the implementation of KPIs to improve agency accountability.
• Proficiency in analyzing complex datasets and deriving actionable insights for both technical and non-technical audiences.
• Strong analytical, organizational, and project management skills with experience managing multiple projects and meeting deadlines.
• Effective communication and facilitation skills, with the ability to build collaborative relationships across agencies and present findings to senior leadership.
• Experience in developing and maintaining systems for performance tracking and service delivery improvement, using modern data analytics tools (e.g., Excel, PowerBI, ArcGIS).
  
  

Required Education Requirements:

• Education: A Bachelor’s degree in Public Administration, Business Administration, Management, or a related field from an accredited college or university.
• Experience:
• Five years of experience related to performance management, data analysis, or public sector operations.
• OR Equivalent combinations of education and experience will be considered.
  

Benefits

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits. Grant Services Specialist (GSS) roles are not offered retirement benefits with the City of Baltimore.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination based on race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER