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CitiStat Inspector, Grant Services Specialist III-1

City of Baltimore
City of Baltimore Salary
Baltimore, MD Full Time
POSTED ON 1/13/2025
AVAILABLE BEFORE 4/3/2025

THIS IS A NON-CIVIL SERVICE POSITION, GRANT-FUNDED POSITION

TERM APPOINTMENT NOT TO EXCEED DECEMBER 2026

MAYOR'S OFFICE OF PERFORMANCE AND INNOVATION

CITISTAT INSPECTOR (GRANT SERVICES SPECIALIST III)

POSTING DATE : December 30, 2024

SALARY RANGE : $64,427 - $87,591

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and / or Fingerprint must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

SUMMARY OF POSITION

About the City of Baltimore, Mayor's Office of Performance and Innovation (OPI) :

The Mayor's Office of Performance and Innovation (OPI) is a dynamic team of internal consultants charged with increasing internal efficiency, optimizing city services, and promoting government transparency. Through strong project management, civic design, and data-driven performance management, we work to create a responsive, high-performing, and continuously improving government.

We envision a future where all city services are efficient, sustainable, and well-designed, with a government that is streamlined, transparent, and responsive to residents' needs.

POSITION OVERVIEW

The CitiStat Inspector (Grant Services Specialist III) supports Baltimore's city government by ensuring high-quality, efficient operations through data analysis, audits, and compliance measures as part of the CitiStat program.

This role coordinates operational quality assurance (QA) efforts and delivers actionable insights to improve service delivery across key agencies, including the Baltimore City Housing Department (BCHD), Baltimore City Recreation and Parks (BCRP), Department of Transportation (DOT), Department of General Services (DGS), and Department of Public Works (DPW).

The CitiStat Inspector champions operational excellence by implementing best practices, conducting QA reviews, and producing ad-hoc data analysis and dashboards to inform operational decisions and drive continuous improvement for city services.

RESPONSIBILITIES

OVERVIEW :

The ideal candidate demonstrates strong communication, data analysis, and project management skills, along with a deep understanding of city operations. The CitiStat Inspector excels in managing logistics, streamlining processes, and navigating complex, multi-stakeholder initiatives in fast-paced environments.

Data Analysis and Reporting

  • Analyze data to identify trends, measure performance, and generate insights that drive operational improvements.
  • Create dashboards, visualizations, and reports to communicate findings effectively to stakeholders.
  • Conduct ad-hoc analyses to inform policy decisions and optimize city services.
  • Collaborate with CitiStat Analysts to develop and maintain data products that support agency improvement efforts.

Quality Assurance (QA)

  • Conduct comprehensive QA evaluations for construction, facilities, grounds maintenance, and service request activities to ensure compliance with city standards and regulatory requirements.
  • Identify inefficiencies in operational processes and recommend actionable solutions to improve service quality.
  • Monitor project timelines, safety standards, and work quality, providing regular reports to stakeholders.

    • Operations Analysis

  • Evaluate critical operational areas, including grounds maintenance, pothole repair, roadway maintenance, signage installation and maintenance, vacant housing and boarding, playground upkeep, and illegal dumping mitigation
  • Conduct comprehensive audits of 311 service requests, including submission processes, response actions, and service quality, to ensure timely and effective resolution.
  • Support workplace safety initiatives, including OSHA compliance and reporting.

    • Implementation of Best Practices

  • Develop and promote best practices tailored to operational and service delivery agencies.
  • Act as a resource for teams adopting new procedures, ensuring alignment with evolving city goals.
  • Provide training and support to standardize approaches across agencies and enhance team capabilities.

    • EDUCATION AND EXPERIENCE REQUIREMENTS

  • Experience with public sector operations, particularly in transportation, public works, or facilities management.
  • Strong knowledge of QA principles, data analysis, and best practices in maintenance and operational work.
  • Familiarity with city government procurement and logistics processes.
  • Demonstrated ability to manage multiple projects and coordinate with diverse teams.
  • Proficiency in project management and data visualization tools (e.g., Excel, Power BI, Tableau, or similar).
  • Excellent organizational, communication, and problem-solving skills.

    • KNOWLEDGE, SKILLS, AND ABILITIES

  • Proactively ensures high standards in all work processes, focusing on quality, accuracy, and data-driven insights.
  • Identifies challenges and implements solutions that enhance efficiency, transparency, and service quality.
  • Communicates clearly, delivering detailed reports and dashboards that inform stakeholders and drive action.
  • Works collaboratively across departments to align strategies and achieve operational goals.

    • BENEFITS

    The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here :

    Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity / expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

    BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

    Salary : $64,427 - $87,591

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