Communications Intern, Administration (NCS) - BCIT

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 4/4/2025

SALARY RANGE: $15.00 - $28.80 Hourly

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

Summary Of Position

Provide opportunities for secondary/higher education students to serve as technical interns within the government industry and work alongside experienced IT professionals in an increasingly challenging and fast paced atmosphere. Interns will obtain feedback from their managers throughout the program, as well as assistance with managing roadblocks along the way. Beginning with virtual orientation, interns will benefit from various aspects of BCIT’s culture.

Essential Functions

Change Management

• Developing and tracking data that helps us measure adoption of new business processes
  
  

User Experience

• Creating simple step-by-step instructions for using software o Editing existing job aids to make them more user-friendly
  
  

Communications

• Preparing communications that go to City employees and residents
  
  

Community Engagement

• Organizing user testing sessions where participants interact with the redesigned website (observe user behavior, gather feedback, and identify pain points or areas for improvement)
• Obtaining user feedback as community residents use services like Bmore Free Public Wi-Fi.
  
  

Education And Experience Requirements

• Currently attend a Maryland high school as a junior/senior.
• Currently attend a Maryland higher education institution.
• Graduated from a Maryland high school but currently attend a non-Maryland higher education institution.
• Graduated from a Maryland high school and is currently enrolled or graduated from a career technical training program.
• Available to work a minimum of 20 per week.
  
  

Knowledge, Skills, And Abilities

• Experience creating online videos or animations to describe a process
• Strong organizational skills
• Learning styles: how to appeal to diverse audiences
  
  

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER