Public Safety Services and Emergency Communications, Computer Aided Dispatch Intern (NCS) - BCIT

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 4/7/2025

SALARY RANGE: $15.00 - $28.80 HOURLY

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

Summary Of Position

The CAD Team Intern will support the Information Technology team in maintaining and enhancing the computer-Aided Dispatch (CAD) system used in public safety operations. This hybrid internship provides hands-on experience in system troubleshooting, user support, inventory management, and CJIS-compliant security practices. The intern will work closely with IT staff to observe real-time dispatch operations, assist with technical documentation, and contribute to ongoing system maintenance projects.

Essential Functions

• Conduct general research on CJIS compliance, cybersecurity practices, and CAD-related IT policies.
• Observe simulated security audits and document findings and best practices.
• Identify outdated or at-risk IT equipment and suggest improvements.
• Assist during CAD system maintenance, upgrades, or emergency support operations.
  
  

Education And Experience Requirements

• Currently attend a Maryland high school as a junior/senior.
• Currently attend a Maryland higher education institution.
• Graduated from a Maryland high school but currently attend a non-Maryland higher education institution.
• Graduated from a Maryland high school and is currently enrolled or graduated from a career technical training program.
• Available to work a minimum of 20 per week.
  
  

ADDITIONAL QUALIFICATIONS:

• Must be 18 years of age.
• Must successfully pass a criminal background check.
• High school diploma or currently enrolled in a college or technical program related to Information Technology, Computer Science, Criminal Justice, or a related field.
• Basic computer proficiency, including familiarity with Microsoft Office and Google Workspace tools.
• Strong written and verbal communication skills.
• Demonstrated interest in IT support, public safety systems, or related technical fields.
• Willingness to learn, take initiative, and adapt in a dynamic environment.
  
  

Knowledge, Skills, And Abilities

• Basic understanding of computer systems, networks, and software applications.
• Familiarity with IT support concepts such as troubleshooting, user access, and helpdesk protocols.
• Awareness of data privacy, cybersecurity, or CJIS (Criminal Justice Information Services) compliance is a plus.
• General knowledge of public safety operations or emergency communication systems is helpful but not required.
• Strong written and verbal communication skills for technical documentation and user interaction.
• Excellent organizational and time management skills to balance multiple tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace.
• Research and analytical skills for reviewing technical materials and security policies.
• Attention to detail when reviewing system logs, documentation, or inventory data.
• Ability to follow instructions and standard operating procedures accurately.
• Ability to work independently and as part of a team in a hybrid work environment.
• Ability to handle confidential or sensitive information with discretion and professionalism.
• Ability to adapt to changing priorities, especially in support of public safety operations.
• Ability to learn new technologies and systems quickly with guidance and training.
  
  

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER