Library Assistant PT 18 (Administrative Services)

SUMMARY:

Provides customer service to library patrons in person, over the phone, and online. Assists with duties associated with the circulation of materials, processing, and shelving.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides information assistance in person, over the phone, and online.  Analyzes patron requests to determine information needs and assists in providing or locating that information.  Answers basic reference questions using online library catalog, the Internet, and electronic resources.
2. Assists patrons with computer needs such as email, saving documents, searching the Internet, using computer databases and accessing library resources on electronic devices. Reports computer problems.
3. Performs the library’s check-out and check-in procedures working with multiple software applications, automated materials handling system, issues library cards, collects fines and fees; explains library policies, addresses complaints, documents and resolves issues or forwards to appropriate staff.
4. Assists public in registration for classes, programs, equipment, room reservations and use; training and assistance for electronic devices, printers, faxes, scanners and copiers.
5. Manages the automated materials handling process ensuring items are properly checked in and sorted.  Processes patron holds. Routes items that damaged or items needing attention to proper location.  Contacts patrons about problem items.Sorts material, according to author, classification number, subject matter, or title, to arrange material for shelving.  Selects correct shelving destination and merchandises.
6. Participates in securing the building, assists with building maintenance including keeping the building clean and reporting problems, performs opening and closing procedures, and protects confidential information of patron records.
7. Participates in staff meetings, uses scheduling software, and attends trainings and workshops.
8. Assists the unit manager/supervisor as needed, such as providing receptionist service, employee training, volunteer supervision, and compiling data and reports.
9. Performs other assignments and handles special projects as required.
10. Regular and timely attendance is required, as well as the ability to get along with others in a professional and cordial manner.

ASSIGNED DUTIES

These duties are specific to assigned unit.

Administrative Services:

1. Shifts materials as needed to maximize space.
2. Assists Administrative Coordinator with training of volunteers to ensure the correct placement of materials.
3. Cleans and arranges public and administrative areas of the library.
4. Assists Community Services with special events and programs.
5. Assists Technical Services with processing of materials.

Circulation Services:

1. Collects, records, and reconciles monies in cash register and computer database.
2. Balances cash receipts, online payment reports, prepares and forwards daily report and deposit.
3. Processes holds, prepares delinquent and damaged materials documentation, and programs RFID tags. Assists with inventory and moving materials to new locations.
4. Manages and maintains automated materials handling system by performing regular routine maintenance, troubleshooting, and documentation in order to keep warranties valid.
5. Oversees the collections for public prints both from the copier and print management station. Generates reports from the software, counts the money, prepares and electronically enters reports and forwards to Finance.
6. Runs holds reports and performs the associated tasks.
7. Provides training to other unit staff for circulation services, practices, procedures, and equipment.
   

Community Services:

1. Assists children and parent in finding age-appropriate reading and informational material.
2. Assists in the creation and presentation of age-appropriate programs in a variety of venues.
3. Promotes library services and programs through outreach programs.
4. Assists with teen volunteer program including schedules, training, duties and volunteer hour reports.  Provides training, technical and functional supervision of teen volunteers.

Technical Services:

1. Processes new library materials for public use according to established procedures.  Prints spine labels and adds location stickers.
2. Applies and programs RFID tags; troubleshoots issues with unreadable tags.
3. Repairs damaged books and media.
4. Produces replacement graphic artwork for media.
5. Updates location codes, item types, and statuses of library materials.
6. Inputs and deletes item records from online catalog to provide inventory accuracy, and assists purchasing assistant by receiving, inspecting, and verifying shipments.
7. Participates in copy cataloging as assigned.
8. Trains volunteers to laminate materials and use media cleaning machine.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma / GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before customers or City staff.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; apply concepts of basic algebra and geometry in practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

SPECIALIZED KSA'S

Demonstrated skills in the use of personal computers, printers, scanners, and other office and related equipment.  Must possess a working knowledge of basic office machines.   Must acquire a working knowledge of library classification systems, i.e., Dewey decimal classification, in order to shelve and find materials.  Ability to shelve and process a high volume of materials on a daily basis.  Possess a working knowledge of data entry. Must possess advanced skills in effective communication with staff and a diverse community.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, stand, and walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee frequently is required to climb, balance, stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must regularly push and pull up to 25 pounds with assistance and occasionally lift 25 pounds waist-high with assistance.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock.  The noise level in the work environment is usually moderate.