What are the responsibilities and job description for the Temporary Part-Time Helpdesk Support Specialist position at City of Bloomington, IN?
Description
Duties
This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:
Essential (Primary)
Provides ongoing end-user support including localized, personal training of hardware and software, and answers questions.
Troubleshoots problems, contacting hardware and software vendors when necessary.
Responds to telephone, e-mail, walk-in, and helpdesk system trouble tickets. Calls are entered into the system tracking system.
Configures and deploys new and removes old desktop computers, printers, and peripheral equipment.
Researches products and requests quotes for user technology solutions. Creates Purchase Orders for City financial systems ensuring all applicable City financial and purchasing policies are followed.
Receives, verifies and records items shipped to the ITS department. Maintains accurate inventory on all items received or installed.
Identifies, diagnoses, and resolves problems, and provides preventative maintenance on existing desktop computers, laptop, mobile devices, printers, and peripheral equipment to prevent further occurrences.
Keeps current with industry trends and technologies.
Takes all reasonable steps to maintain a safe work environment.
Non-Essential (Secondary)
Performs other duties as assigned.
Job Requirements
Minimum knowledge equivalent to an Associate’s Degree in Computer Science or related field such as Computer Information Systems or Information Science.
Minimum experience in similar position of one year. or more
Ability to identify and diagnose problems, perform installation, maintenance and repair on the City's information technology systems.
Ability to legally operate a motor vehicle.
Difficulty of Work and Personal Work Relationship
Performs a broad range of duties that require an understanding of a large number of different, interconnected systems. The incumbent will occasionally be required to work with users who are in some distress.
Required to lift up to 50 lbs. by themselves, anything above that is a two-person task. Work is performed in a modern office environment. Emergencies may require incumbents to work evenings, weekends, and/or holidays.
Personal Work Relationships
Incumbent is in constant contact with City employees in order to resolve their information technology issues.
Maintains frequent contact with Department staff in order to resolve issues and accomplish installation, management, maintenance, and repair tasks as a team.
An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Bloomington validates authorization to work using E-Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee’s I-9 form to confirm work authorization.
