Elections Cemetery and Passports Specialist

This position is responsible for multiple aspects of election administration, including equipment maintenance, testing and preparation, and supporting Election Day and post-election operations. Additional responsibilities include providing passport services, customer service and records management for the City cemetery.  This position is 20 hours per week (during elections, hours may go up to 40 hours per week).

CITY VALUES & EXPECTATIONS

• Models and contributes to a positive work environment, culture of communication, engagement and safety
• Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
• Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
• Embraces the City’s shared values and contributes towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly

Elections:

• Manages all aspects of voting equipment, coordinates equipment programming and testing, trains other employees involved in equipment testing and oversees their work; prepares equipment and conducts required Public Accuracy Tests
• Maintains asset management logs for the City’s voting equipment, reports equipment malfunctions and coordinates maintenance of voting equipment; works with Hennepin County elections and vendors regarding acquisition, set-up, testing and repair of voting equipment
• Works with Hennepin County on updates and setup of electronic rosters; may assist with electronic roster training classes for election judges
• Resolves voting equipment problems in precincts on Election Day
• Assists with and carries out a variety of election administration duties before, during and after the election; and creating and maintain election judge training materials  
• Assist with coordination of post-election activities, including ranked choice voting tabulation 

Other duties:

• Provides passport services to the public during assigned shifts; this includes processing and accepting passport applications in accordance with federal requirements, photographing applicants according to State Department guidelines, preparing the daily transmittal report, and reviewing and mailing passport applications
• Manages digital cemetery records, ensuring their accuracy and completeness
• Assists Deputy City Clerk with selling cemetery lots and niches, arranging interments and responding to customer inquiries
• Compiles data as requested for the public and other departments
• Provides back-up coverage for licensing phone calls and service counter
• Carries out or assists with a variety of special projects as assigned
• Performs other related duties as apparent or assigned

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

• Knowledge of Minnesota election laws and procedures and ability to explain them to other staff and members of the public
• Strong organizational and time management skills and attention to detail
• Ability to prioritize work and successfully carry out responsibilities with minimal supervision
• Ability to follow numerous multi-step procedures and processes consistently and accurately  
• Ability to maintain confidentiality; to act and share information with discretion
• Knowledge of and ability to operate common office equipment including computers, phones, and copiers
• Ability to comprehend and communicate policies, practices and services of the City to members of the public 
• Ability to respond to common inquiries or complaints from members of the public in an accurate and professional manner
• Ability to work with the public in a friendly, tactful manner and to de-escalate situations involving angry or frustrated people

MINIMUM QUALIFICATIONS

• One of the following combinations of education and experience:
  • A high school diploma or equivalent and at least four years of related work experience involving detailed office support and customer service 
  • An Associate’s degree or more and at least two years of related work experience involving detailed office support and customer service 
• Excellent customer service skills and ability to communicate effectively and respectfully in person, over the phone and via e-mail with employees and the general public
• Excellent computer skills with Microsoft Office products, and the ability to learn multiple specific software programs

DESIRABLE QUALIFICATIONS

• Experience in municipal election administration
• Minnesota County Certification as an election administrator
• Experience using the Minnesota Statewide Voter Registration system
• Ability to speak a second language, in addition to English that has a recognized presence in the community. (Spanish, Somali, Vietnamese, Chinese Mandarin, Cambodian, etc.)
• Certified passport agent, or ability to obtain within the first 6 months of employment
• Experience with Modus, Cemify, or Fullslate

CONDITIONS OF EMPLOYMENT 

• Must obtain and maintain certification from Hennepin County as an election administrator
• Must annually renew and maintain passport credentials with the U.S. Department of State

WORKING CONDITIONS AND PHYSICAL DEMANDS – Refer to checklist on last page of job description

The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.

Salary : $33 - $35