Permit & Licensing Technician - P/T

Performs a wide variety of technical duties involved in accepting, processing, and reviewing building permits; Provides information and direction to the public on building issues relating to processes and requirements. Provides excellent customer service and does related work as required. Work is performed under regular supervision.

When assigned to the Business Tax Authority, this position functions as a Licensing Technician and is primarily focused on the technical and clerical work in the issuance of business tax receipts and contractor registration.

• Receives and processes permit applications; assures completeness of applications; educates customers regarding necessary permits and general code compliance of proposed projects. Verifies professional and contractor licensing with appropriate State Agency; processes contractor registrations.
• Calculates and verifies valuation and fees; issues permits as authorized.
• Prepares and maintains records and files on plans and permits; assists the general public with locating, retrieving and copying of microfilm records; purge final permit files.
• Assists and advises the general public in matters relating to building requirements, procedures, policies, regulations, and status of submitted projects.
• Tracks permit application from submission until approval; routes, plan checks to appropriate personnel. Computes and collects appropriate fees; checks applications for all necessary approvals and other appropriate agency notifications.
• Maintains and files control records relating to issuance of permits.
• Operates personal computer, including job related software applications that apply to the work performed.
• Checks for well field protection zone and septic tank uses.
• Checks progress of approvals and inspections for other sections and departments within the City.
• Composes routine correspondence independently or from supervisor's notes; Respond to complaints, provides information to the general public and contractors.
• Answers a high volume of inbound calls and responds to e-mails;
• Provides outstanding customer service
• Logs in applications for future reference and status check;

Depending on area of assignment to Business Tax Authority essential functions may include:

• Issues and renews occupational and contractors’ licenses; Receives and reviews applications; Questions applicants to secure additional data or to verify information on application;
• Communicates with applicants and sets up appointments to review application denials or other concerns
• Processes contractor registrations;
• Receives and processes business tax receipt applications; ensures completeness of applications;
• Computes and collects appropriate fees; checks applications for all necessary approvals and other appropriate agency notifications; advises applicant of required approvals from third party agencies;
• Assists in the preparation of periodic, special, and other reports relating to building permits;
• Checks to ensure contractors are properly licensed; verifies data with appropriate State agency; helps contractors fill out license applications;
• Assists with the completion of standardized records, documents, and permit applications;
• Provides information to contractors, builders and the public on building permit procedures, policies, and regulations;
• Issues solicitor’s license, seasonal licenses, license for public conveyance and other licenses; applies pertinent rules and regulations depending upon license to be issued.
• Maintains detailed logs of applications for future reference and status check purposes;
• If/when license is approved, verifies data on applications, collects fee and posts to account; updates file and mails license; Advise applicants of required certifications.

Knowledge of:

• Permit processing; general knowledge of applicable Federal, State and County law and City ordinances.
• Standard office methods and procedures, business English and spelling, commercial arithmetic and office management.
• Department programs, policies, and procedures.

Skilled in:

• The operation of standard office equipment and computer equipment.
• Research techniques and methods to find information, maintain records, and prepare documentation
• Professional and courteous interpersonal communication skills

Ability to:

• Perform a considerable volume of detailed record work
• Establish and maintain effective working relationships with associates and the general public;
• Understand and comply with Department and City policies, procedures, and practices
• Type accurately at a rate of 30 wpm;
• Communicate both orally and in writing.
• Organize, file, and retrieve written and digital materials.

• High School Diploma, GED Equivalent, or any combination of education and experience to graduation from high school
• Three (3) years of customer service experience

PREFFERRED QUALIFICATIONS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification

Salary : $47,050 - $61,526