What are the responsibilities and job description for the Behavioral Health Crisis Response Supervising Clinician position at City of Boulder?
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Application Deadline:
February 4, 2025Compensation Details:
Full Pay Range85,155.20 - 126,505.60Generally, the hiring range is from the minimum up to 80% of the range.This is a full-time salaried position.Scheduled Weekly Hours:
40Benefit Eligibility Group:
Non Union (30 Hours)Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.
Job Description Summary:
The Behavioral Health Crisis Response Supervising Clinician acts as a clinician for the City of Boulder’s Behavioral Health Crisis Response team in addition to providing supervision and oversight for a portion of the clinicians and case managers. The city has an established co-response program called CIRT (Crisis Intervention Response Team), and a newer alternative response team, CARE (Community Assistance Response and Engagement). CARE pairs mental health clinicians with Boulder Fire Department paramedics to respond to lower-acuity calls, while CIRT responds with Boulder Police Department officers for 911 calls that involve more dynamic situations. Behavioral Health Crisis Response Clinicians respond to calls that come through Boulder Police & Fire Communications to manage crisis intervention, assessment, de-escalation, and referral. Clinicians collaborate with case managers to connect community members with resources and behavioral health treatment after the crisis has concluded.Job Description:
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Supervising & Managing
- Provides clinical and administrative supervision to staff (master’s level clinicians and master’s or bachelor’s level case managers), including field observation and on-scene coaching.
- Manages day-to-day administrative oversight including ensuring correct documentation/data entry and observance of confidentiality protocols.
- Facilitates team meetings and team development activities.
- Shares successes and challenges to support team learning and individual growth.
Clinical Coverage
- Provides in person response to situations involving behavioral health concerns or crisis in a variety of community settings via 911 dispatch, including homes, street corners, businesses, assisted living facilities, and shelters.
- Conducts clinical interventions, including mental status exams, suicide and risk assessments to address presenting crises and determine if people in distress meet criteria for involuntary treatment. Prepares mental health holds and other legal documents as needed.
- Makes appropriate level of care decisions on scene and communicates, collaborates, and creates relationships with multiple collateral agencies, including schools, hospitals, family members and significant others to facilitate referrals for needed community-based services and treatment.
- Provides telephone or in person follow up with community members to connect them to behavioral health care and other resources in the community.
- Documents all contacts according to team policies.
- Maintains a regular schedule of clinical shifts.
MINIMUM QUALIFICATIONS
- Ability to communicate ideas clearly in written or spoken form, particularly as it applies to documentation, care coordination, and in crisis situations. Completes work in a timely and consistent manner in accordance with team policies.
- Ability to communicate tactfully and effectively with the public and colleagues.
- Ability to demonstrate knowledge of major mental illness, personality disorders, neurocognitive disorders, complex trauma, intellectual/developmental disabilities, substance use disorders, suicide assessment, safety planning, crisis de-escalation, criteria for involuntary mental health care according to Colorado statute, and impact of involuntary treatment.
- Ability to manage secondary trauma and demonstrate emotional regulation during responses to 911 calls that may involve highly distressed or antagonistic individuals.
- Ability to motivate, develop, and direct people as they work. Skill in teaching and mentoring others, answering questions, and providing an environment where learning can happen.
- Ability to practice within applicable laws and ethics with a demonstrated skill in acting with integrity as a steward of public resources and as a professional working in the involuntary treatment system. Demonstrated skill in applying ethical principles to complex problems.
- Ability to work effectively and efficiently as both a member and leader in the team. Skill in listening to concerns and ideas of colleagues and community members.
- Knowledge of community resources and ability to make appropriate referrals in crisis situations.
- Skill in making rapid, accurate diagnostic assessments, including some ability to distinguish between psychosis due to mental illness vs substance use.
- Skill in understanding the needs, interests, and concerns of others and ability to empathically communicate this awareness. Ability to support and manage change with flexibility and grace.
- Maintains the requirements of applicable federal, state, and organizational background checks, including the Criminal Justice Information Services (CJIS) background check.
- Valid Driver’s License and ability to maintain an acceptable motor vehicle record. Must have a working motor vehicle.
- Have and maintain acceptable background information, including criminal conviction history.
PREFERRED QUALIFICATIONS
- Ability to communicate fluently in English and Spanish.
- Ability to demonstrate prior experience as both a clinical and administrative supervisor.
- Ability to demonstrate related behavioral health experience as a mobile crisis clinician, co-responder, crisis clinician doing level of care assessments, or other modality working with an acute population in a high intensity environment.
- Knowledge of and prior experience working and collaborating with EMS, police and/or fire personnel.
- Knowledge of and prior experience working with or in Boulder area behavioral health treatment systems and supportive services.
- Licensed Addiction Counselor (LAC) in addition to primary licensure.
REQUIRED EDUCATION AND EXPERIENCE
- Master's or doctoral degree in counseling, social work, psychology or related field.
- Licensed in Colorado as LP, LCSW, LPC, LAC or LMFT. If licensed as an LPC, please include a description in your application of how you have satisfied Colorado’s statutory requirements to provide clinical supervision.
- Five (5) years’ experience in crisis intervention, suicide and risk assessment, verbal de-escalation, and differential diagnosis working with individuals experiencing severe and persistent mental illness, substance use, and other at-risk populations.
- Experience training or supervising clinical staff.
SUPERVISION
Supervision Received: Behavioral Health Crisis Response Manager
Supervision Exercised: Behavioral Health Crisis Clinician; Behavioral Health Crisis Response Clinical Case Manager
WORKING CONDITIONS AND REQUIREMENTS
- Physical & Mental Effort: Work requires visual and physical capabilities to work on computers, radios, and associated equipment on a regular basis, as well as the ability to work in and respond to dynamic crisis situations in novel community-based environments.
- Work Environment: Work is generally performed in both a traditional office environment and a community setting. Work requires ability to work closely with others, with frequent interruptions, under sometimes adversarial conditions including crises related to mental health and substance use disorders. CIRT and CARE operate seven days per week including some evening hours. Will be trained on and use scene safety (defensive tactics) training tools to maintain physical safety amidst 911 emergencies (often in unpredictable environments). The city will provide personal protective equipment for clinicians. Often works off site and in the community in a variety of environments including businesses, homes, emergency rooms, community partners, parks, greenways etc.
- Machines and Equipment Used: City vehicles are provided for program use. However, if multiple calls or meetings are in progress simultaneously and the city vehicle is not available, clinicians will travel to the service site in their own vehicles and be reimbursed for mileage.
Additional Job Description:
Last Updated: 9/13/24
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to riskmanagement@bouldercolorado.gov.