What are the responsibilities and job description for the Computer Support Specialist I position at City of Boynton Beach?
The purpose of this classification is to operate/administer computer systems within an assigned department/area, which may include basic technical work relating to the installation, maintenance, operation, and repair of the City’s computer systems including all aspects of customer service associated with help desk support for users.
Please Note : This position may require a virtual or in-person assessment.The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Acts as first point of contact to log, classify, and prioritize user queries, requests, and problems in support of the various computers, network, and telephone systems and associated peripheral equipment.
Troubleshoots, isolates, and determines root cause to resolve routine and intermediate-level user queries, requests, and issues using established checklists and guidelines.
Configures, tests, and installs standard desktop and portable computers, devices, and associated peripherals within established standards.
Performs end user assistance and deploys software packages using remote desktop management.
Identifies and takes corrective action to remove malware, spyware, and viruses to maintain the integrity of ITS environment. Works with ITS team members, as needed, to identify and resolve ITS environment issues.
Ensures end user workstations interconnect seamlessly in a multi-layered client/server environment with diverse systems. Deploys standard images for desktop environment.
Performs help desk functions; confers with staff to troubleshoot hardware/software problems, makes standard modifications and configuration changes as needed.
Applies established IT standards to daily work functions in the IT environment. Installs cables, connectors, and network cards as requested by Director or designee.
Works with vendor support contacts to resolve technical problems with computer equipment and software.
Receives or refers to various forms, reports, correspondence, department documentation, technical reports, technical manuals, implementation guides, on-line help systems, reference materials, catalogs, policies, procedures, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Maintains documentation of system activities, operations, modifications, maintenance, and other activities.
Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary; responds to requests for service or assistance.
Communicates with supervisor, employees, other departments, residents, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new technologies, products, trends, and advances in the profession; reads technical journals and professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate; maintains training records and submits training certifications to state agencies as required by law.
Additional Functions
Provides assistance or coverage to other employees as needed.
Performs other related duties as required.
• Associate’s degree or higher in Computer Science, Information Technology, Business Technology, or a closely related field.
• Certifications in Computer Customer Support and other related technical certifications.
Effectively communicates with supervisor, employees, other departments, contractors, engineers, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.Accurately and expeditiously receives and delivers messages and information to the appropriate individuals.Ability to prepare accurate and thorough written records and reports.Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction.Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of principles and operations of computers, network, telephone systems and networks, and related technology.
• Knowledge of Windows operating systems and software packages.
• Knowledge with remote assistance desktop tools.
• Knowledge with standard deployment of desktop images.
• Knowledge with Active Directory concepts.
• Ability to keep accurate records and input work orders.
• Ability to work effectively with co-workers.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to maintain system documentation related to local support functions.
• Ability to multi-task in a fast-paced environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to install and perform minor repairs to hardware and peripheral equipment following design or installation specifications.
• Ability to deliver excellent customer service in person and by telephone.
The City of Boynton Beach, Florida, is an Equal Opportunity Employer (EEO) and Affirmative Action Employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he/she has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
Please Note : This position may require a virtual or in-person assessment.The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Acts as first point of contact to log, classify, and prioritize user queries, requests, and problems in support of the various computers, network, and telephone systems and associated peripheral equipment.
Troubleshoots, isolates, and determines root cause to resolve routine and intermediate-level user queries, requests, and issues using established checklists and guidelines.
Configures, tests, and installs standard desktop and portable computers, devices, and associated peripherals within established standards.
Performs end user assistance and deploys software packages using remote desktop management.
Identifies and takes corrective action to remove malware, spyware, and viruses to maintain the integrity of ITS environment. Works with ITS team members, as needed, to identify and resolve ITS environment issues.
Ensures end user workstations interconnect seamlessly in a multi-layered client/server environment with diverse systems. Deploys standard images for desktop environment.
Performs help desk functions; confers with staff to troubleshoot hardware/software problems, makes standard modifications and configuration changes as needed.
Applies established IT standards to daily work functions in the IT environment. Installs cables, connectors, and network cards as requested by Director or designee.
Works with vendor support contacts to resolve technical problems with computer equipment and software.
Receives or refers to various forms, reports, correspondence, department documentation, technical reports, technical manuals, implementation guides, on-line help systems, reference materials, catalogs, policies, procedures, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Maintains documentation of system activities, operations, modifications, maintenance, and other activities.
Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary; responds to requests for service or assistance.
Communicates with supervisor, employees, other departments, residents, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new technologies, products, trends, and advances in the profession; reads technical journals and professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate; maintains training records and submits training certifications to state agencies as required by law.
Additional Functions
Provides assistance or coverage to other employees as needed.
Performs other related duties as required.
- Must possess a high school diploma or valid equivalent;
- One (1) year of verifiable previous work experience and training involving computer operating systems, system administration, personal computer repair/maintenance, and user support; or
- Six (6) months of verifiable previous work experience with one (1) of the following certifications; CompTIA A , ComptTIA Network , or CompTIA Security .
- Must possess [or be able to obtain within fourteen (14) days of hire] and maintain a valid State of Florida driver’s license
• Associate’s degree or higher in Computer Science, Information Technology, Business Technology, or a closely related field.
• Certifications in Computer Customer Support and other related technical certifications.
Effectively communicates with supervisor, employees, other departments, contractors, engineers, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.Accurately and expeditiously receives and delivers messages and information to the appropriate individuals.Ability to prepare accurate and thorough written records and reports.Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction.Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of principles and operations of computers, network, telephone systems and networks, and related technology.
• Knowledge of Windows operating systems and software packages.
• Knowledge with remote assistance desktop tools.
• Knowledge with standard deployment of desktop images.
• Knowledge with Active Directory concepts.
• Ability to keep accurate records and input work orders.
• Ability to work effectively with co-workers.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to maintain system documentation related to local support functions.
• Ability to multi-task in a fast-paced environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to install and perform minor repairs to hardware and peripheral equipment following design or installation specifications.
• Ability to deliver excellent customer service in person and by telephone.
The City of Boynton Beach, Florida, is an Equal Opportunity Employer (EEO) and Affirmative Action Employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he/she has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
Salary : $49,296 - $73,944
