Permit Manager

FLSA Status: Exempt

Bargaining Unit: None

Classification: Essential: This position is an essential classification and will require the employee to report to duty before, during and after a hurricane or emergency.

Schedule: This position normally works a regular weekday daytime shift and may require work hours beyond a normal schedule, evenings, weekends and holidays and/or immediate response to emergency conditions.

Supervision Exercised: Permit Staff

Supervision Received: Reports to the Building Official, Director of Planning & Community Development, Assistant Director of Planning & Community Development or designees.

General Purpose of the Position: Under general direction, plans, organizes, oversees, coordinates, and reviews the work of staff performing technical support related to the efficient and coordinated review and processing of permit applications and operations of the building permit counter. Manages the effective use of the City's permit resources to improve organizational productivity and customer service and provides highly complex and responsible support to the Building Official and others in areas of expertise. Is responsible for supervising and participating in all permit application review and processing services to include performing diverse, specialized, and complex work involving significant accountability and decision-making. Organizes and oversees day-to-day activities and operations of the permit staff and counter services. High level of skill in development review, as well as coordinating work with other City departments and external agencies.

Essential Duties and Responsibilities:

· Manages all building permit operations. Ensures permits are reviewed and issued in a timely manner per State Statute, and in accordance with established permitting codes, regulations, policies, and procedures.

· Plans, organizes, assigns, supervises, and reviews the work of staff; trains staff in work procedures and evaluates employee performance.

· Manages the life cycle of the application and permit process. Monitors the complex procedures of the permitting division. Provides daily oversight and management of all applications and permitting processes. Provides supervision to assigned staff.

· Reviews and recommends new methods and procedures to make daily operations more efficient. Performs considerable short-term and long-term planning, scheduling, and coordinating within area of responsibility. Interprets and implements management policies for area of responsibility.

· Prepares various reports on activities, programs, and projects; recommends and assists in the implementation of goals and objectives and implements policies and procedures.

· Determines and recommends staffing needs for assigned activities and programs; participates in the annual budget preparation; prepares detailed cost estimates with appropriate justifications, as required.

· Prepares routine reports of work performance on a daily and annual basis for permitting staff.

· With permitting staff, prepares required reports with outside agencies and coordinates regular reporting to the Manatee County Property Appraiser.

· Oversees record management and public records requests for the Building Division.

· Coordinates with other divisions and departments in the review and inspection of permits.

· Establishes and enforces clear procedures for submittal, distribution, and review of building permit applications to ensure that all City divisions and departments, as well as outside agencies complete processing and reviews in accordance with established timelines.

Knowledge, Skills and Abilities Required:

· Ability to apply technical solutions to day-to-day problems with a thorough understanding of both customer and technical issues to promote cooperation in a stressful environment.

· Skill in customer service, office management, personnel and supervision, including planning, staff selection, training, coaching, discipline, scheduling, project coordination and evaluating individuals and processes.

· Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgement and ability to work effectively with City staff and management.

· Ability to understand complex systems project management including planning, scheduling, monitoring and problem solving.

· Thorough understanding of Florida public records laws and Statutes.

· Ability to work with employees, and the public in a kind and courteous manner.

· Ability to listen attentively and communicate effectively, both orally and in writing, with individuals and groups in clear, concise language appropriate for the purposes and parties addressed.

· Ability to perform research and compile and analyze data. Be attentive to detail, maintain a high degree of accuracy, and recognize, resolve, and correct discrepancies in data or information.

· Diagnose and resolve systems analysis problems, evaluate alternatives and make sound independent decisions. Manage complex computer interfaces and systems.

· Complete systems analysis and derive excellent, cost-effective solutions.

· Ability to work collaboratively in a team environment, across departments, and to work well with a wide variety of people.

· Use tact, discretion, respect, persuasion, diplomacy and courtesy to gain the cooperation of others. Ability to establish and maintain effective working relationships with employees (including Mayor, City Council and department heads), outside agencies and the public, as necessitated by the work.

· Exercise strong management skills including planning and organizing, problem analysis and decision-making, management control, time management, leadership, interpersonal sensitivity and relationship building to provide for enhanced levels of excellence.

· Knowledge, skills, and abilities to apply computer techniques to program management practices and processes.

· Must possess strong organizational, writing and analytical skills; ability to prioritize tasks and reach deadlines.

· Demonstrates initiative, critical thinking and problem-solving skills.

· Able to resolve difficult problems and situations.

· Good knowledge of applicable rules, regulations, procedures and legal aspects of the building construction field, as related to the permitting and development services processes.

· Good knowledge and understanding of regulatory compliance necessary to successfully perform job duties.

· Seeks to improve the Permit division policies, guidelines and rules for performance standards; ensures policies are implemented as required.

· Other related duties as assigned.

Equipment Used: Computer, tablet, cell phone, telephone, portable/mobile radio, and automobile. Proficient in use of Microsoft Office products, SharePoint, permit software such as Accela Permits Plus, GIS mapping software and associated programs and equipment., and related software systems (financial/cashiering).

Education and Experience Required: Bachelor’s degree in Business Administration, Planning, or related field. A minimum of five (5) years of experience in planning and, permitting; or experience in the public or private sector providing excellent customer service; or experience with pertinent computer software systems. A minimum of three (3) years’ supervisory or managerial experience required.

Must possess an International Code Council (ICC) Permit Technician Certification. Must obtain needed CEU's within the required timeframe to keep certification valid for renewal.

At the discretion of the City Administrator or designee, an equivalent combination of education and experience sufficient to provide the applicant with the knowledge, skills, and ability to successfully perform the essential functions of the job will be considered.

Good driving record. Possession of and ability to maintain a Florida Driver’s License required.

Job Type: Full-time

Pay: $68,078.00 - $102,118.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $68,078 - $102,118