What are the responsibilities and job description for the UTILITY BILLING OFFICE SPCLST position at City of Buckeye, AZ?
UTILITY BILLING OFFICE SPCLST
City of Buckeye, AZ
Buckeye, Arizona United States
Posted: Mar 28, 2025
Salary: $45,760.00 - $68,598.40 Annually USD
Full Time
Accounting and Finance
Utilities
Position Scope
Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness
Under general supervision, provides advanced-level support for the utility billing, revenue recovery and management staff dealing directly with the public, in person, and over the telephone, in order to process service requests, import payments, balance accounts, process permits and establish new accounts within the finance utility billing division.
Primary Duties and Responsibilities
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Minimum Qualifications & Position Requirements
Education and Experience:
High School diploma or GED equivalent and three (3) years of customer service experience in a high volume customer service environment, including clerical, computer, and call center experience, preferably in a service billing environment; OR an equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
Knowledge of:
Skill in:
Ability to:
Additional Information
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
Employee Benefits & Wellness
The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.
For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness
City benefit plans are subject to change at any time.
Closing Date/Time: 4/3/2025 11:59 PM Mountain
Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness
Under general supervision, provides advanced-level support for the utility billing, revenue recovery and management staff dealing directly with the public, in person, and over the telephone, in order to process service requests, import payments, balance accounts, process permits and establish new accounts within the finance utility billing division.
Primary Duties and Responsibilities
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Researches and resolves problems including missing or incorrect meter information, duplicate locations, and customer data.
- Processes all imported payment batches daily.
- Prepares all weekly auto-pay batches and bank drafts.
- Performs complex research on accounts as requested by Customer Service Representatives.
- Manages all hydrant meter applications/terminations and works closely with filed staff to ensure all field actions match what is billed to the customer.
- Assists Billing Specialist staff with field work orders that cannot be completed.
- Assists Billing Specialist with set up of meter for new build properties.
- Is key contact for all permitting issues
- Assists with data entry in system for route changes for field staff.
- Assists Supervisor with revenue recovery tasks
- Assists Administrative Manager with annual sewer reports, appeals and related data entry.
- Provides back-up for customer service phones during periods of high volume.
- Assists Administrative Manager with projects such as benchmarking, and end of month reports.
- Reconciles and prepares daily deposit for accounting and armored transport.
- May assist with payment arrangements.
- Performs other duties as assigned or required.
Minimum Qualifications & Position Requirements
Education and Experience:
High School diploma or GED equivalent and three (3) years of customer service experience in a high volume customer service environment, including clerical, computer, and call center experience, preferably in a service billing environment; OR an equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
Knowledge of:
- City policies and procedures.
- Utility customer service functions, methods, principles, techniques, and procedures.
- Computer work order systems
- Principles of record keeping and records management.
Skill in:
- Operating a personal computer utilizing a variety of business software.
- Effective oral and written communication.
- Cash handling and cash drawer balancing procedures.
Ability to:
- Research and analyze accounts to be able to explain their status to customers.
- Make basic mathematical calculations and draw logical conclusions.
- Maintain a high level of attention to detail over extended period of time.
- Prioritize work to meet established deadlines.
- Maintain a professional and courteous demeanor, utilizing excellent customer service, and communications skills.
- Interact with coworkers, management staff and other City employees to establish and maintain effective working relationships
Additional Information
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
Employee Benefits & Wellness
The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.
For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness
City benefit plans are subject to change at any time.
Closing Date/Time: 4/3/2025 11:59 PM Mountain
City of Buckeye, AZ
623-349-6000
Reduce the Commute Job Fair
Buckeye hosts the Reduce the Commute Job Fair connecting residents with local jobs and businesses to find work closer to home. The next Reduce the Commute Job Fair will be later this year. To view more information regarding the job fair visit Grow Buckeye.
Buckeye's Ready to Work
Empower yourself for the job market with our innovative program, Ready to Work! Take charge of your career path and build confidence for tomorrow's opportunities. For details and registration, visit Grow Buckeye.
Consider a Career With the City of Buckeye
As a city government, our focus is serving the Citizens of Buckeye. We are committed to excellence in ensuring the safety of our community and promoting a great quality of life for our residents. We achieve this through our greatest asset, the talented workforce employed by the city of Buckeye.
Our focus is on talent acquisition and retention of skilled and diverse employees. We strategically recruit individuals who:
- Thrive in our culture of promoting open communication, teamwork, continuous improvement and employee development.
- Are proactive, forward thinkers who embrace a changing environment while exhibiting pride and passion in providing exceptional customer care to our residents.
If you are looking for a dynamic career in a growing community, check out your opportunities to join Buckeye.
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Salary : $45,760 - $68,598
