What are the responsibilities and job description for the Permit Assistant position at City of Buckeye?
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GENERAL PURPOSE: Under general supervision, processes residential building permits and serves as the primary backup for front counter customer service. Accepts and processes associated development fees. This is an entry level position that requires well developed organizational and customer service skills. This role provides opportunities to learn and grow professionally, while gaining valuable experience and skills in administration and communication
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Provides exceptional customer service at the Permit Center counter, answering inquiries and assisting customers.
- Serves as the primary backup to counter staff, maintaining smooth operations during high-traffic periods or staff absences.
- Issues permits and maintains supporting documentation.
- Fields and redirects incoming calls, emails, and customers at front counter.
- Assists customers with permit and inspection online portal registrations and inquiries.
- Accepts and processes residential to include, but not limited to fences, patios, swimming pools and spas while ensuring compliance with City rules, regulations and ordinances.
- Communicates with applicants on permit status and permit costs and obtains information on incomplete documents.
- Accepts and processes development payments of all types and answers related questions.
- Serves as department cashier as needed, balances cash drawer and submits daily cash balance report as required.
- Checks documents for validity, accuracy and completeness of information; records, files and distributes related paperwork.
- Provides information to permit applicants; assists customers with permit applications, forms and other documents; answers phones; responds to requests for information within the span of authority.
- Enters permit data into computer systems, processes transactions and compiles documentation.
- Prepares documents, collects data, and enters information into computer tracking systems; scans, prepares and proofreads documents for distribution.
- Performs other duties as assigned or required.
Education and Experience:
High School diploma or GED equivalent, and two (2) years of customer service, clerical and computer experience; OR an equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
Knowledge of:
- Record keeping and records management principles.
- Cash handling principles.
- Effectively work, prioritize, and multi-task in a fast paced, customer service driven environment.
- Work independently or in a team environment.
- Data entry and mathematical calculations.
- Operating a personal computer utilizing a variety of business software, such as Microsoft Office, Word, and Excel.
- Effective verbal and written communication.
12 Month Goals:
- Effectively routes calls to the appropriate division representative
- Issues permits timely
- Effectively navigates EnerGov permit software
Special Requirements: None
Physical Demands / Work Environment: Standard office environment
Reports To: Permit Technician III or Designee
Supervision Exercised: None
FLSA Status: Non-exempt
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
Salary : $41,642 - $62,462