Community Service Officer I

Description

Department: Police Non-Sworn

Reports to: Community Service Officer - Supervisor

Hourly Wage Rate: $23.71-$29.04

Benefits information

FLSA Status: Full-Time Non-Exempt (hourly)

Position closes: Sunday April 13, 2025, at Midnight

Position Summary: Under limited supervision, performs non-commissioned functions under the umbrella of the Canon City Police Department enforcing municipal ordinance violations, animal welfare duties and perform parking enforcement duties throughout the City of Canon City.

Essential Duties and Responsibilities*: The essential duties and responsibilities listed below are central to the job or are the reason the position exists, and the employee must be able to perform each essential function satisfactorily. This list is not designed to cover or contain a comprehensive list of all duties and responsibilities. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Investigates complaints of municipal code violations and takes necessary enforcement actions according to the department’s policy and procedures.
• Proactively patrols city streets, alleyways, parking lots and parks to identify potential municipal code, animal welfare or parking violations and resolve identified issues according to policy and procedure.
• Notifies property owners or involved parties of violations and corrective actions needed. Documents all situations and actions taken by the officer or property owner.
• Maintains knowledge of City ordinances and laws as well as department and City of Canon City policies and procedures. Testifies in court as needed regarding municipal code and animal welfare matters.
• Research property ownership using maps, assessor GIS records or by other means necessary
• Writes reports, takes photographs, and follows up on cases.
• Enforces City ordinances and state laws relating to animal control and welfare. Investigates reports of animals at large, cruelty, and neglect. When necessary, captures at large animals and transports them to the animal shelter. If the situation warrants, issues summons to appear in court, and transports animals for medical attention. Mediates neighborhood disputes over animal issues. Provides information to and educates the public concerning the wellbeing of pets and livestock. Removes dead animals, when necessary, from public roadways.
• Consults with prosecutors and attorneys and testifies in court as required.
• Provides excellent customer service to external and internal customers including but not limited to effectively listening and communicating, providing accurate information, offering solutions, assisting in resolution, and ensuring timely follow up as needed.
• Takes proper safety precautions, anticipates unsafe circumstances and acts accordingly to prevent accidents or injury.
• Provides excellent customer service to external and internal customers including but not limited to effectively listening and communicating, providing accurate information, offering solutions, assisting in resolution, and ensuring timely follow up as needed.

Non-Essential Duties and Responsibilities*: The following duties, although not essential to the position, are important components to the smooth and efficient operation of the Division, Department, and City.

• Attends or completes training, seminars, and meetings as required.
• Performs related duties as established by law or ordinance or as reasonably directed by the City.
• Works special events and varying shifts as assigned, which can include nights, weekends and holidays.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities: The essential and non-essential duties listed below are representative of the knowledge, skills, and/or abilities required. The below list is not designed to cover or contain a comprehensive listing of all knowledge, skills and abilities that are required.

• General knowledge of the mission, policies, goals and procedures of the City of Canon City and the Canon City Police Department.
• Skilled in to providing technical advice on codes, and to provide the public with underlying rationale for codes.
• Skilled in Conflict Resolution to deal with difficult clientele.
• Strong skills in writing required to prepare reports and correspondence.
• Knowledge of Federal, state, and local laws, statutes, ordinances, rules, and regulations pertaining to municipal code enforcement, parking enforcement and animal control and welfare.
• Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to evaluate animals for sickness and injury.
• Ability to apprehend dogs and nuisance animals. Skilled in utilizing and maintaining tools and equipment used for apprehension.
• Ability to enforce ordinances and write summons and reports.
• Skilled in mediating neighborhood disputes over municipal code, parking and animal issues.
• Skilled in providing animal care and control information to the public.
• Willingness and ability to remove dead animals from public roadways.
• Ability to keep code enforcement/animal welfare vehicles clean and regularly maintained.
• Ability to communicate effectively verbally and in writing.
• Familiar with basic computer functions. Proficient in Microsoft Office Suite or related software. Knowledge of basic office equipment including but not limited to copiers, and office phone systems.
• Ability to build effective relationships as needed with employees, government officials, contractors, vendors, and the public.
• The ability to work independently or in a team environment.

Requirements

Minimum Qualification(s):

Please note, the following are disqualifiers from employment with the Canon City Police Department:

• Any felony convictions.
• Any misdemeanor crimes involving moral turpitude.
• A fugitive from any jurisdiction.
• Arrest history, despite conviction status, for any crime of moral turpitude.

Experience

• At least one (1) year in customer service or in a position dealing with the public.
• At least one (1) year of experience in a position requiring the preparation of correspondence/reports/official documentation.
• At least six (6) months of experience in a position requiring the sharing of technical information with consumers.
• At least six (6) months of experience utilizing conflict resolution skills in dealing with the upset/frustrated customers/residents.

Education

• High school diploma or equivalent.

Licenses/Certifications

• Must have a valid Colorado Driver’s License, or the ability to obtain one within sixty (60) days of hire, with a driving record acceptable to the City of Canon City.
• Basic code enforcement certification within two (2) years of hire.
• Basic animal welfare certification within two (2) years of hire.
• Advanced code enforcement certification within two (2) years of hire.
• Advanced animal welfare certification within two (2) years of hire.
• Any equivalent combination of education, training and experience that provides the listed knowledge, abilities and skills may be substituted.

Preferred Qualification(s):

Experience

• Prior experience in law or regulatory enforcement, veterinary technician, or related field.

Education

• Associate's degree in criminal justice, Psychology, or Veterinary Science.

Licenses/Certifications

• Basic code enforcement certification.
• Basic animal welfare certification.
• Advanced code enforcement certification.
• Advanced animal welfare certification.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee will travel within the City of Canon City and Fremont County

• Work will be required to work both indoors and outdoors.
• Physical demands of job require some lifting; pulling; carrying and pushing of objects –approximately 50 pounds.
• Frequent bending, simple grasping, finger/manual dexterity, standing, walking, twisting upper body, stooping, and hearing.
• Occasional climbing on stairs.
• Communicates verbally with City staff, outside agencies and the public in one-on-one settings, group settings and over the telephone.
• May be exposed to loud noises, unpleasant environments, foul odors, and hazardous work environments.
• The employee is regularly required to apprehend and subdue animals and is occasionally exposed to hazardous and potentially lethal situations and animals, including exposure to diseases, vicious animals, traffic, and adverse weather conditions including excessive heat and cold.

Additional Information

• This position will be required to a four-day workweek on a rotational basis of either Sunday through Wednesday or Wednesday through Saturday but will flex to working additional days and hours based on seasonal, organizational or event needs.
• This position will be required to attend occasional City Council meetings and/or other meetings and events after normal work hours.
• Travel within the City of Canon City and Fremont County will be required.
• Frequent extension of workday to meet deadlines.

Addition Notification:

This position may be subject to a pre-employment drug test prior to hire, or reasonable suspicion testing after hire. The City of Cañon City, as a recipient of federal grant funds, maintains a strict drug-free workplace policy. The use, possession, or distribution of illegal drugs while on company property or performing job duties is prohibited and may result in disciplinary action up to and including termination. Although Marijuana and its derivatives, in some cases, are considered legal in the state of Colorado, they are still considered a Schedule I controlled substance under the Federal Drug Free Workplace Act (FDFWA), which makes there use, possession, or distribution illegal by City of Cañon City employees.

Salary : $24 - $29