What are the responsibilities and job description for the Telecommunicator (FT) - AFSCME Local 2937 position at City of Canton, Ohio?
Wage Information
Step 1 - $23.07 Step 2 - $24.63 Step 3 - $26.18 Step 4 - $27.94 Step 5 - $30.68
Job Description
Job Definition: Performs work involved with emergency and complaint calls directed to the Police, Fire, Water, and Street Divisions and dispatching from a communications center.
Representative Duties: (The following are intended to illustrate typical duties, they are not meant to be all inclusive or restrictive) Receives telephone calls from the public concerning emergency and non-emergency situations. Dispatches all appropriate safety and services personnel and equipment, by radio or phone as required. Maintains records, logs, forms and other materials. Disperses all non-related calls or non-emergency calls by providing caller with appropriate information or referral. Maintains working area, radio and telephone equipment as required. Assists in training new employees. Performs all necessary related duties as required, or directed.
Distinguishing Features: The responsibility of citizens' health, lives, safety and property protection is with the telecommunicator, which requires a specific and controlled performance behavior on the part of the communications center telecommunicator.
Working Relationships: Relationships are typical with the general public or outside agencies on specialized matters that may include handling difficult relationships or solving minor difficulties.
Working Conditions: Requires long periods of sitting, adjusting to changing shifts and days off, exposure to a stressful environment, including a windowless, no-smoking situation, with little chance for breaks.
Required Knowledge, Skills, Abilities, and Characteristics: Some knowledge of operation and services normally provided by police, fire, water and street departments. Basic knowledge of the community, including location of streets and highways, important structures such as schools, hospitals and other major facilities. Working knowledge of office equipment and procedures. Working knowledge of business English, spelling, and punctuation. Skill in writing clearly, accurately, concisely, and with appropriate English grammar. Skill in reading and understanding complex technical documents written in English such as laws, ordinances, procedures and training manuals, computer print-outs, and public safety reports. Skill in observing, remembering, and recalling facts and details such as those contained in oral and written directives, radio communications, and telephone communications. Skill in communicating orally with people of various educational, ethnic, and social/cultural backgrounds. Skill in organizing and analyzing a variety of information and applying selected knowledge, which will be learned after employment, in order to decide on an appropriate and reasonable course of action. Skill in exercising tact, self-restraint, judgment, and strategy in dealing with a variety of people in various emotional states. Skill in the use of a typewriter at a minimum of 35 words per minute, to transcribe hand-written copy and/or simultaneous oral communications. Basic map reading skills. The ability to deal tactfully and courteously with the public, agencies, and other employees. The ability to understand and follow oral and written instructions. The ability to accurately comprehend auditory inputs, particularly those inputs received via telephone and radio transmissions. the ability to utilize eyes, ears, fingers, arms, and/or torso in a mobile and coordinated manner. The ability to gain knowledge of various communication and emergency response procedures. The ability to react immediately and precisely to sudden stimuli. The ability to perform duties under stress with speed and accuracy. The ability to sit continuously for long periods in smoke-free environment with no exterior windows and minimal breaks. Health free from disabling physical or mental defects that would affect the ability to efficiently handle assigned duties. Clear, pleasing voice. Excellent hearing. Mental alertness. Willingness to accept work assignments on day, night, or all-night shifts, weekends, and holidays. Be temperamentally suited to the position, be able to remain alert during periods of inactivity as well as during routines and times of overload.
Special Requirements: Because of the nature of the job, an employee must be able to be reached by telephone. Employment is subject to a background investigation which is conducted by the Police Department. Applicants must not have a record of criminal convictions which would compromise their ability to be granted access to police records information. Hearing test will be required.
Shift: 12-hour shifts
Additional Information
This is an internal posting for current City of Canton employees only. Please apply online: https://www.governmentjobs.com/careers/cantonohio/promotionaljobs/
City of Canton permanent, full-time employees (working 30 hours per week or more) and their eligible dependents become eligible for comprehensive health benefits on the first day of the month following 60 days of employment. Health benefits include hospitalization, outpatient services, prescription coverage, dental and vision coverage, and group life insurance.
Time off benefits may include paid vacation, paid holidays, and paid sick leave.
Full-time employees may be eligible for Public Service Loan Forgiveness. To learn more about the program and how to qualify, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
All Safety Forces (Police and Fire) become members of the Ohio Police and Fire Pension (OP & F). All other employees become members of the Ohio Public Employees Retirement System (OPERS).
For additional information regarding benefits, contact the Human Resources Department at 330.438.4136. Click here to access the benefits flyers.
Step 1 - $23.07 Step 2 - $24.63 Step 3 - $26.18 Step 4 - $27.94 Step 5 - $30.68
Job Description
Job Definition: Performs work involved with emergency and complaint calls directed to the Police, Fire, Water, and Street Divisions and dispatching from a communications center.
Representative Duties: (The following are intended to illustrate typical duties, they are not meant to be all inclusive or restrictive) Receives telephone calls from the public concerning emergency and non-emergency situations. Dispatches all appropriate safety and services personnel and equipment, by radio or phone as required. Maintains records, logs, forms and other materials. Disperses all non-related calls or non-emergency calls by providing caller with appropriate information or referral. Maintains working area, radio and telephone equipment as required. Assists in training new employees. Performs all necessary related duties as required, or directed.
Distinguishing Features: The responsibility of citizens' health, lives, safety and property protection is with the telecommunicator, which requires a specific and controlled performance behavior on the part of the communications center telecommunicator.
Working Relationships: Relationships are typical with the general public or outside agencies on specialized matters that may include handling difficult relationships or solving minor difficulties.
Working Conditions: Requires long periods of sitting, adjusting to changing shifts and days off, exposure to a stressful environment, including a windowless, no-smoking situation, with little chance for breaks.
Required Knowledge, Skills, Abilities, and Characteristics: Some knowledge of operation and services normally provided by police, fire, water and street departments. Basic knowledge of the community, including location of streets and highways, important structures such as schools, hospitals and other major facilities. Working knowledge of office equipment and procedures. Working knowledge of business English, spelling, and punctuation. Skill in writing clearly, accurately, concisely, and with appropriate English grammar. Skill in reading and understanding complex technical documents written in English such as laws, ordinances, procedures and training manuals, computer print-outs, and public safety reports. Skill in observing, remembering, and recalling facts and details such as those contained in oral and written directives, radio communications, and telephone communications. Skill in communicating orally with people of various educational, ethnic, and social/cultural backgrounds. Skill in organizing and analyzing a variety of information and applying selected knowledge, which will be learned after employment, in order to decide on an appropriate and reasonable course of action. Skill in exercising tact, self-restraint, judgment, and strategy in dealing with a variety of people in various emotional states. Skill in the use of a typewriter at a minimum of 35 words per minute, to transcribe hand-written copy and/or simultaneous oral communications. Basic map reading skills. The ability to deal tactfully and courteously with the public, agencies, and other employees. The ability to understand and follow oral and written instructions. The ability to accurately comprehend auditory inputs, particularly those inputs received via telephone and radio transmissions. the ability to utilize eyes, ears, fingers, arms, and/or torso in a mobile and coordinated manner. The ability to gain knowledge of various communication and emergency response procedures. The ability to react immediately and precisely to sudden stimuli. The ability to perform duties under stress with speed and accuracy. The ability to sit continuously for long periods in smoke-free environment with no exterior windows and minimal breaks. Health free from disabling physical or mental defects that would affect the ability to efficiently handle assigned duties. Clear, pleasing voice. Excellent hearing. Mental alertness. Willingness to accept work assignments on day, night, or all-night shifts, weekends, and holidays. Be temperamentally suited to the position, be able to remain alert during periods of inactivity as well as during routines and times of overload.
Special Requirements: Because of the nature of the job, an employee must be able to be reached by telephone. Employment is subject to a background investigation which is conducted by the Police Department. Applicants must not have a record of criminal convictions which would compromise their ability to be granted access to police records information. Hearing test will be required.
Shift: 12-hour shifts
Additional Information
This is an internal posting for current City of Canton employees only. Please apply online: https://www.governmentjobs.com/careers/cantonohio/promotionaljobs/
City of Canton permanent, full-time employees (working 30 hours per week or more) and their eligible dependents become eligible for comprehensive health benefits on the first day of the month following 60 days of employment. Health benefits include hospitalization, outpatient services, prescription coverage, dental and vision coverage, and group life insurance.
Time off benefits may include paid vacation, paid holidays, and paid sick leave.
Full-time employees may be eligible for Public Service Loan Forgiveness. To learn more about the program and how to qualify, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
All Safety Forces (Police and Fire) become members of the Ohio Police and Fire Pension (OP & F). All other employees become members of the Ohio Public Employees Retirement System (OPERS).
For additional information regarding benefits, contact the Human Resources Department at 330.438.4136. Click here to access the benefits flyers.
Salary : $2 - $25
Intervention Specialist
Perry Local Schools -
Massillon, OH
Coach-First Assistant - Volleyball HS
Plain Local School District -
Canton, OH
Equipment Manager - Fall, HS
Plain Local School District -
Canton, OH
