Field Services Representative / Finance / Customer Service #8696

GENERAL STATEMENT OF JOB

About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.

Perks and Benefits

• Free city-paid employee health coverage, additional for spouse or family
• City Employee Health & Wellness Center for healthcare services
• 5 weeks Paid Time Off (sick & vacation)
• 11 paid holidays
• Pension plan
• City-paid life and long-term disability insurance
• Optional Vision and Dental Plans
• Tuition reimbursement
• Gym membership reimbursement
• And much more!

• High school diploma and additional six (6) months of advanced study or technical training.
• Two (2) years of experience in water meter reading
• Must possess a valid state driver's license and obtain a valid Florida driver's license within thirty (30) days of hire or promotion.

• Performs superior, comprehensive customer service and technical assistance to complete work orders on residential and commercial water accounts.
• Performs turn on/off curb stops at water meters, conducts re-reads to verify read information and takes action as necessary.
• Inspects and audits meters for tampering, malfunctions, or operational deficiencies and maintains appropriate documentation of any irregularities observed; includes multi-meter accounts and matching water flow to meters.
• Investigates and resolves reports of questionable readings and water leaks. Verifies meter ID's, water flow, and related factors.
• Explains billing procedures to consumers and performs connects or disconnects of service according to account status, i.e., delinquency, relocations, new accounts and customer requests.
• Performs other related duties as required.

Full-time regular City employee benefits:

• Health Insurance (Florida Blue)
  • City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax.
  • Employee Health & Wellness Center for healthcare services
• Basic Life Insurance (USAble Life)
  • City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.
• Optional Vision Insurance (VSP)
  • Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
• Optional Dental Insurance (Florida Combined Life BlueDental)
  • Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
• Supplemental Insurance
  • Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
• Pension Plan (General and Fire) administered by Foster & Foster
  • General Plan – Normal Retirement Eligibility: Hired before 10/1/2013, age 60 or 25 years of service; Hired on/after 10/1/2013, age 62 with 10 years of service or just 27 years of service.
  • Fire Plan – Normal Retirement Eligibility: Hired before 6/16/2014, age 50 or 25 years of service; Hired on/after 6/16/2014, age 52 with 10 years of service or just 25 years of service.
  • Benefit Rate Multiplier:
  • General Plan – Less than 20 years of credited service = 2.5%; 20 or more years of credited service = 2.6% for 1st 20 years and 2.75% each year over 20
  • Fire Plan – 3.25%
• Police Pension Plan administered by The Resource Centers
  • Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police: 3.25%
• 401(a) (Mission Square)
  • Certain management positions can opt out of the General Pension into a 401(a).
• Roth IRA (Mission Square)
  • Offered through payroll deduction.
• Long Term Disability (FCL-a Florida Blue Partner)
  • City paid long-term disability insurance.
• Leave Time (Sick, Vacation)
  • Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.
• Paid Holidays
  • City recognizes 11 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.
• Leave Sharing
  • May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.
• Deferred Compensation Programs
  • Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
• Flexible Spending Accounts
  • Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
• Payroll Direct Deposit
  • Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
• Leave Buy Back
  • Option to receive cash for excess accrued leave beyond use or lose amount.
• Employee Assistance Program (ESI)
  • City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
• Pre-Paid College
  • Post tax deduction forwarded to the State of Florida on the employees behalf.