What are the responsibilities and job description for the Field Service Technician position at City of Carrollton?
JOB TITLE: Field Service Technician
DEPARTMENT/DIVISION: Utility Customer Service/Meter Services
REPORTS TO: Utility Customer Service Supervisor
SUMMARY: Responsible for performing field service for utility billing in conjunction with Public Works to include connecting or terminating services; retrieving in-field audits; inputting monthly stats; performing PC entry of meter reads and prioritizing daily work. Work is performed with limited supervision.
ESSENTIAL JOB FUNCTIONS:
None.
KNOWLEDGE, SKILLS, AND ABILITIES:
DEPARTMENT/DIVISION: Utility Customer Service/Meter Services
REPORTS TO: Utility Customer Service Supervisor
SUMMARY: Responsible for performing field service for utility billing in conjunction with Public Works to include connecting or terminating services; retrieving in-field audits; inputting monthly stats; performing PC entry of meter reads and prioritizing daily work. Work is performed with limited supervision.
ESSENTIAL JOB FUNCTIONS:
- Terminates utility services for non-payment and restores services after payments are received.
- Connects and terminates services for customers moving in and out of the City. Retrieves in-field audits of reads for billing staff.
- Assists in conducting field readings of residential and commercial meters. Logs results utilizing established guidelines.
- Provides customer service by responding to, investigating, and resolving complaints related to high billings. Enters requests for service into applicable database.
- Enters meter read data into applicable database.
- Prioritize and assign daily read schedules, service requests and late notice tags. Contribute in creating and modifying monthly meter read schedules.
- Primary contact for call center, UCS and Public Works for service order completion. Trains staff on new procedures and new areas.
- Performs other duties as assigned.
None.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of City geography;
- Skilled in prioritizing and assigning work;
- Skilled in providing customer service;
- Skilled in reading maps;
- Skilled in interpreting, applying, and explaining policies and procedures;
- Skilled in keyboarding;
- Skilled in correlating meter reads to customer billings;
- Skilled in preparing and maintaining records;
- Skilled in operating a computer and related software applications;
- Skilled in communicating effectively with a variety of individuals;
- Skilled in maintaining call log records.
- High School Diploma or G.E.D.
- Two years of residential and commercial meter reading experience.
- Requires a valid Texas Driver’s License.
- None.
- Frequent climbing, balancing, reaching, sitting, standing, stooping, kneeling, crouching, walking, talking, seeing, hearing, smelling, and manual dexterity.
- Occasional lifting and carrying up to 100 pounds.
- Work is typically performed in both standard office and outdoor environments, with potential exposure to adverse weather conditions.
- Work is performed in close quarters and high and precarious places.
- Must pass pre-employment drug test.
- Must pass criminal history check.
- Must pass motor vehicle records check.
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