What are the responsibilities and job description for the RECEPTIONIST/SWITCHBOARD OPERATOR position at City of Carson, CA?
Salary : $16.81 - $21.45 Hourly
Location : CITY OF CARSON, CA
Job Type : PART-TIME
Job Number : 2024-0205
Department : City Wide
Opening Date : 02 / 05 / 2024
THE POSITION
The City of Carson is seeking qualified candidates for the position of Receptionist / Switchboard Operator. This is a Part-Time entry level position, limited to no more than 960 hours / fiscal year.
The ideal candidate must be able to handle a high volume of calls from the public, able to operate a central multi-line telephone switchboard quickly and perform general clerical duties. In addition, the ideal candidate must be willing to engage with the public and direct calls to the appropriate departments.
CURRENT VACANCY INFORMATION :
Variable work schedule, which will fall between Monday to Sunday, variable hours.
REQUIRED DOCUMENTS :
- Typing Certificate , indicating typing speed at 40 words / minute or higher. Must be provided with the application, at the time of submission. (if you need to obtain a typing certificate, you can contact one of the providers listed within this document :
Job Summary :
Under general supervision, serve as receptionist and central telephone switchboard operator, and performs general clerical work. Provides clerical support to management, supervisory, and / or professional staff.
ESSENTIAL DUTIES
These functions are representative and may not be present in all positions in the class. Management reserves the right to add, modify, change or rescind related duties and work assignments.)
QUALIFICATIONS
A typical way to obtain the requisite qualifications to perform the duties of this class is as follows :
Education and Experience :
Completion of formal education sufficient to ensure the ability to read, write and perform arithmetic calculations at the level required for successful job performance and some experience performing general clerical work.
Knowledge of :
Skill and Ability to :
License and Certificate :
Applicants must submit original certification of the ability to type at a rate of at least 40 net wpm with application .
WORKING CONDITIONS
Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Positions in this class normally :
RECRUITMENT PROCESS
Applications will be screened and evaluated for relevant training and experience. Applications must be complete, and include any and all required documents. Only those applicants determined to be among the most qualified may be invited to participate in the recruitment process, which will consist of the following sections :
Supplemental questionnaire, no weight
The Human Resources Department reserves the right to adjust, modify, delete and / or change the above exam types and / or weights.
Supplemental questionnaires are used to evaluate applicant's indicated abilities with the ideal candidate profile. Applicants must achieve a cut-off score of 70% or above on the written examination to be placed on the eligibility list. Passing any / all of the examination sections does not guarantee an invitation to the selection interview. The Human Resources Department reserves the right to invite those amongst the highest scoring to the next phase of the recruitment.
Revisions to a testing component during a recruitment process can be made at the discretion of the Human Resources Department. Applicants will be notified by email if a revision is made. An eligibility list will be established in accordance with the City's Personnel Rules, Rule VI, Employment List Procedures.
OTHER INFORMATION : The City of Carson is an Equal Opportunity Employer. Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call Human Resources for assistance at (310) 952-1736.
APPOINTMENT : Any offer of employment, or acceptance of an employment offer, is contingent upon passing live scan, background check and other tests. All new employees are required to take a loyalty oath.
The provisions of this bulletin do not constitute an expressed or implied contract. Any provisions contained herein may be modified or revoked without notice. All statements made on the job application are subject to investigation and / or verification. Inaccurate and / or false statements will be cause for disqualification, removal from the eligibility list or discharge from employment.
IMPORTANT NOTICE : THIS POSITION IS OPEN
CURRENT CITY OF CARSON EMPLOYEES :
Please do not use your City of Carson email address as part of this application. You must indicate a personal email address in order to receive communications and / or notices from Human Resources throughout the recruitment process.
City of Carson
Summary of Employee Benefits
AFSCME - Part-Time
AFSCME Council 36, Local 809)
PARS Retirement
CalPERS Retirement Formula (Eligible Unit Members)
Other :
Medical Insurance (Eligible Unit Members)
Sick Leave
Holiday Pay (Unit members will receive holiday pay only if they are scheduled to work during the pay period in which the holiday falls).
Effective calendar year 2012, unit members will receive five (5) hours of holiday pay for each of the following holidays :
For more information please click on the link below.
The following supplemental questions will be used to assist us in screening your application. You are required to answer each of the following questions truthfully and completely. This questionnaire will be used to determine if you meet the minimum qualifications for this job. Your responses to this questionnaire may also be used to evaluate your qualifications beyond the minimum requirements, as part of the application screening process. As such, please take the time necessary to answer the questions thoroughly. A resume is required to be attached to your online application and will not be accepted in lieu of a completed supplemental questionnaire. Applications submitted without a completed supplemental questionnaire, or those that say see resume or application, may not be considered. It is imperative that your responses to the questionnaire provide a true and accurate reflection of your background. Additionally, your answers MUST be supported by the information you have entered in your general application. Responses which cannot be substantiated by information contained in your application will be deemed invalid. Falsification, exaggeration and misrepresentation will result in your disqualification. Your responses will be evaluated as submitted. Do you agree to answer the following questions truthfully and completely AND understand that falsification or overstatement of your qualifications is grounds for disqualification of your application?
Do you have a typing certificate , indicating speed of 40 words / minute?Note : Failure to attach a copy of your typing certificate will result in your disqualification from this recruitment. Certificates must be dated less than 12 months from the date of your application's submission.
Do you have experience working in a customer service role?Note : Such experience must be clearly reflected in the stated work history in your application at the time of submission
Describe in detail your customer service experience.
How many years of receptionist experience do you have ?
How many years of experience do you have operating a switchboard or multi- line telephones?
Did you attach all required documents to your application prior to submitting it?Note : Failure to submit any of the required documents may result in your disqualifications of your application from this recruitment.
Required Question
Salary : $17 - $21
