Account Clerk

GENERAL PURPOSE:  Under general supervision, performs a variety of clerical accounting functions; enters data, processes documents and transactions, and provides customer service.

This position has significant interaction with front counter and telephone customers regarding general inquiries as well as resolving complaints and discrepancies. This position will also apply basic accounting principles through journal entries in support of accounts receivable, cash receipts and collections.
 PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
 

• Interact with customers via email, telephone, and in-person; provides outstanding customer service by communicating in an courteous, effective and professional manner
• Applies working knowledge of City code and applicable statutes relating to utility services, business and animal licenses 
• Processes payments via walk-in customers, drop box, and mail
• Reconciles and processes payment uploads, to include e-lockbox, lockbox, auto draft, automated clearing house and online credit card payments
• Receives and processes department deposits by counting and verifying amounts tendered, verifying that amounts reported on the coversheet reconcile to the attached sales or point of sales summaries
• Maintains control and security over assigned cash drawers; reconciles and balances amounts tendered, closes and posts cash and payment batches, counts down drawers, and prepares consolidated deposits, according to established policies and procedures
• Assists in the preparation and disbursement of Department change requests, as requested
• Processes adjustments and write-offs up to an authorized amount, and refers other requests to the appropriate party
• Accepts new applications for sewer, sanitation, water, and business licenses; reviews for accuracy and completeness; ensures supporting documentation is obtained and collect deposits and fees, as appropriate
• Receives address, account, service change, and payment arrangement requests, ensure information is complete and accurate, process or forward to the appropriate party
• Assists with collections of severely delinquent accounts, to include making contact with customers and drafting payment arrangements and skip tracing un-locatable customers, as requested
• Performs administrative tasks to include opening, sorting, and distributing Finance Department mail; maintaining and ordering office supplies; assisting with the management of file storage and production areas; maintaining work spaces, front desk and lobby areas to include maintaining postings, brochures and official notices
• Performs other duties as assigned or required. 

Education and Experience:
High School diploma or GED equivalent, and a minimum of one (1) year of clerical and computer experience. Experience in cashiering, Billing and Collections and Bilingual preferred.

Knowledge of:

• City policies and procedures.
• Customer service principles
• Cash handling procedures
• Basic mathematical principles
• Financial bookkeeping principles and methods.
• Principles of record keeping and records management.

 

Skill in:

• Computerized financial and billing systems, Microsoft Office products to include excel spreadsheet software applications.
• Data entry and mathematical calculations.
• Maintaining accurate and interrelated financial/customer records and identifying errors.
• Correcting and updating financial records and database systems.
• Recording, verifying, reconciling, and reporting accounting and utility transactions
• Solving problems and researching discrepancies
• Handling multiple tasks simultaneously
• Communicating both verbally and in writing with internal and external customers using clearly organized thoughts, proper sentence construction, punctuation and grammar. 
• Handling multiple projects simultaneously and using good judgment in prioritizing work assignments. 
• Working independently and as part of a team. 
• Providing superior customer service for both internal and external customers.

 

Special Requirements: None.

 Physical Demands / Work Environment:   Standard office environment.

 The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed. 

 

Salary : $42,016 - $57,949