Solid Waste Customer Service Representative

Salary : $34,715.20 - $46,862.40 Annually

Location : Solid Waste Facility - Casper, WY

Job Type : Full-Time

Job Number : 1338-01

Department : Public Services Department

Division : Transfer Station (590)

Opening Date : 02 / 19 / 2025

Closing Date : 2 / 23 / 2025 11 : 59 PM Mountain

Class Summary

In this job, you get to meet and talk to all types of people and help people find solutions for their trash needs. And, get to work collaboratively with solid waste supervisors to proactively plan for the future, improve processes and communication. Ideal for anyone starting a career and wanting to be part of a team or someone changing careers to be part of an organization that affects change within our Casper Community.

Incumbents are responsible for providing routine clerical and administrative support as a function of the Solid Waste facility.

REPORTING STRUCTURE :

Receives direction from the Special Waste & Transfer Station Supervisor or higher-level management staff.

Typical Class Essential Duties

1. Responds to routine requests for information including solid waste service requests and billing concerns; answers questions; directs callers and visitors appropriately; and tracks customer service requests via work order system from start to completion.

2. Assists customers by determining if refuse entering the Solid Waste facility is permissible; blocks impermissible items from entering the facility and communicates to customers the appropriate waste disposal areas.

3. Weighs all vehicles entering and exiting the Solid Waste facility; charges vehicles according to load.

4. Receives and processes payments in person, by mail, over the phone, and from the City's website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures.

5. Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files.

6. Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, accepting payments, and two-way-radio use.

7. Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.

8. Runs standard reports according to established timelines, or as directed.

9. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

10. Performs other duties of a similar nature or level.

Knowledge (position requirements at entry) :

Knowledge of :

• Customer service principles.
• Basic math.
• Record keeping and file management principles.
• Modern office procedures, methods, and use of technological equipment including database management.

Abilities (position requirements at entry) :

Ability to :

Skills (position requirements at entry) :

Skill in :

Training, Experience & Certifications

EDUCATION and EXPERIENCE

LICENSING and CERTIFICATIONS

Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. Applicants who have failed a pre-employment screen or have been terminated from the City of Casper are ineligible for employment consideration for 12 months. You will become eligible for consideration 12 months from the date of your incident (pre-employment screen or termination).

As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical and Environmental Conditions :

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include :

Positions in this class typically require : stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.

Light Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. A job in this category requires a good deal of walking or standing which is why it isn't categorized as sedentary.

Incumbents in this position work indoors and outdoors, regardless of weather conditions. When working indoors incumbents are in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent standing, walking, typing, and customer contact, both by telephone and in person. Incumbents in this position will typically stand up to four hours consecutively and frequently walk outside to inspect refuse that is entering the Solid Waste facility.

Casper is a great place to live, work and play!

Wyoming's Best

Safest Cities

Working at the City of Casper

The City of Casper offers a variety of benefits to full-time employees. For more information on any of our benefits, please call Human Resources at (307) 235-8344.

Benefit Programs : Look at these amazing benefits!

Delta Dental

VSP Vision

Medical Reimbursement Account, Flexible Spending

MASA Supplementary Ambulance Care

Voya Supplementary Hospital, Accident, and Critical Illness Plans

Short-term and Long-term Disability Options

Life Insurance

457 / IRA Retirement Options

Employees Family Assistance Program (EFAP) Free Counseling Services

Pet Insurance

Legal Shield / ID Shield

Ten Paid Holidays Annually

Wyoming Retirement System - Retirement Income for life. Employer match exceeds employee contribution.

Public Employee Pension Plan :

Employer 9.37% Employee 9.25%

Employer 10.6% Employee 6.6%

Employer 16.00% Employee 11.245%

Paid Time Off (PTO) : The City of Casper (City) recognizes that a period of leisure, or recreation, away from the job is beneficial. A new full-time employee will receive an advance of 80 PTO hours on their start date. Each full-time employee's PTO accrual is limited to a total of 720 hours, which equates to 18 weeks (40-hours per week) of PTO.

Tuition Reimbursement : Reimbursement % is based on grade level received. Includes books and some fees.

Public Service Loan Forgiveness (PSLF) : The City of Casper may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Visit to learn more and understand whether you may be eligible.

Cordico - Mobile Wellness Ap : On-demand access to relevant trusted and effective wellness resources.

Employee Assistance Program : Free counseling available to employees and their immediate family members.

Ergonomic Assessments : Review of your workstation and recommendations made by our Risk Management team to ensure a safe and comfortable work environment.

Additional Benefits and Annual Fun Events :

Service Awards Luncheon - To recognize and celebrate years of service, employees who reach a 5-year milestone with the City are invited to an annual luncheon. This event includes catered food, awards, and great door prizes.

Annual Employee Golf Tournament - Swing into Fun : Join us for our annual employee golf tournament. This event is typically in late Summer at our Municipal Golf Course and offers food and door prizes. Open to current employees, retirees, and family members.

Employee Holiday Breakfast - Indulge in a delicious hearty breakfast and enjoy the company of the great employees at the City of Casper. We invite all employees to kick off the holiday season with our Annual Holiday Breakfast.

Chili Skate Night - Lace up your skates! Get ready to glide and slide at our Employee Chili Skate Night at the Casper Ice Arena. Employees and their families are invited to join us for an evening of icy fun and delicious chili.

Wellness Programs - Drawings for cash prizes for participants. Free access to the Casper Recreation Center for qualifying employees.

Leadership and Employee Development - We believe in nurturing talent, empowering individuals, and cultivating a culture of growth and success. Human Resources provides employee training and mentoring opportunities to foster leadership and employee development within our organization.

How many years of experience do you have in customer service?

Which of the following best describes your level of education?

Please describe your experience and job duties that involved customer service.

Please describe your experience and job duties that involved handing cash.

Do you currently possess a valid Wyoming driver's license?

Required Question

Salary : $34,715 - $46,862